Skip to main content
F
francescoGsp
New Participant
December 2, 2019
Question

Could not find player for the audio (comments)

  • December 2, 2019
  • 2 replies
  • 11247 views

Hello,
2 years ago, I recorded audio comments in pdf files, with acrobat reader. Now, reopening the files, Acrobat Reader doesn't play the audio and if I click sound icon, it says "Could not find player for the audio". In settings I found that the player is QuickTime or flash and both don't work. How can I solve this problem? If not possible is there a way to recover these audios?

 

thank you very much,

Francesco

This topic has been closed for replies.

2 replies

D
Dominique5FEA
New Participant
August 26, 2020

Hello,

I've got a similar problem. I also want to play audio comments in a file that has been sent me. It worked a month ago, but now the same file makes no sound when I click on the icon. None of the three players in settings work and I also downloaded the flashplayer from the latest reply. For me there is no error message or so, just silence.

Can someone please help me?

 

Kind regards

 

Dominique

S
samb35737721
New Participant
December 2, 2019

Hi,

 

I submitted a paper for school and my teacher made it into an adobe PDF and then wrote comments on it and left a sound file. I open it up with Adobe Acrobat DC Reader and keep double clicking the sound file but it keeps saying "Cannot find an appropriate player for the sound." I am not sure why this is and I don't know what else to do. Please let me know how I can play the sound file. 

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 27, 2020

Hi,

 

I've the same problem.. I've already installed Flash Player on my Mac 10.15.3 and i've setted Flash as unique app to play multimedial file on Adobe Reader DC but it doesn't work and i can't hear the comment

 

Thanks

 

Marti


Hi there

 

We are sorry to hear that the issue still persists.

 

Would you mind sharing the PDF file with us for testing? Please upload the file to the document cloud  (https://documentcloud.adobe.com/link/home/) generate the link and share the link with us.

 

Regards

Amal

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 26, 2020

Hi FrancescoGsp

 

We are sorry for the trouble. As described you are not able to play the Audio files in PDF file via Acrobat Reader.

 

What is the version of the Adobe Acrobat Reader you are using? To check the version of the application please use the link (https://helpx.adobe.com/acrobat/kb/identify-product-version.html)
Make sure you have the latest version 20.006.20042 installed. Go to Help > Check for Updates.

When audio is embedded into a PDF with Adobe Reader/Acrobat you need to have Flash Player installed in order to listen to it, and this Flash Player is not the same used by the Web Browsers. Please try to install the appropriate Flash Player and check.

 

Are you on Mac OS, if yes, you can download and install Flash Player to play multimedia content embedded in a PDF from the link here: http://www.adobe.com/go/acrobat_flashdownload_installer_mac

 

For Windows, please use the link (https://get.adobe.com/flashplayer/npapi/)

 

For more information please refer to the help article (https://helpx.adobe.com/in/acrobat/using/flash-player-needed-acrobat-reader.html)

 

Let us know how it goes.

 

Regards

Amal

 

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices