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Denver99
New Participant
August 24, 2018
Question

Crashing During Enhance Scans OCR on Multiple PDFs

  • August 24, 2018
  • 1 reply
  • 1705 views

Hi,

I have tried this on a Windows 10 64-bit PC as well as Server 2012 with the same results. Each time I try to use Adobe Acrobat Pro DC (latest version) to Enhance Scans in order to recognize text on a large batch of PDFs (748) it crashes without any sort of error message about 1/8 of the way through. This is with a brand-new installation on each computer. It appears to work if I feed it a very small portion of the PDFs at a time but it takes forever that way. I'd expect Adobe to be able to just point to the root folder and overwrite all basic PDFs with text-searchable copies. Telling it to overwrite the files or send a copy of the files to a new folder does not make a difference. It still crashes.

Is there any reason that Adobe would suddenly close itself out while using the Enhance Scans tool? How can I get this to function as it should?

Thank you.

This topic has been closed for replies.

1 reply

Lovekesh Garg
Adobe Employee
Lovekesh Garg
Adobe Employee
August 27, 2018

This is because of some specific files in your set are corrupt. Acrobat must be crashing on the same files every time.

Can you please try few things

1. Run OCR on the same set again and instead of overwriting copy files to other location.

2. Now you can see on which file it crashed.

3. When it crashes, copy the crash logs

4. Share the crash logs and file for which it crashed(How to share a file using Adobe Document Cloud).

Steps to copy crash logs:

1. Do not close the pop-up when Acrobat crash
2. Open Task manager
3. Right click on “Acrobat.exe *32” process and select ‘Create Dump file’
4. It will create a log file in temp folder. (Path will be displayed on pop-up comes when logs created). You can also check this under

  • Open Run process (Win+R)
  • Type %temp%
  • Logs file will be available here with name "Acrobat.DMP" or "Acrobat(n).DMP" if there are other Acrobat dumps exist.

Thanks.

S
Scott@frostlawfirm.com
New Participant
April 22, 2020

We have the same problem and it does not matter which file it does it on.  It will stop and close on one file and then when we go back in it will OCR that exact file so it is not the file. Is their some limit to how many files you can OCR at one time?

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