Cursor Placement Not Where Expected When Adding Text

Forum|Forum|2 years ago
April 14, 2023
5 replies
15049 views

We scanned a document from one of our copiers to a PDF file. We are trying to use the Add Text tool to insert some text. When we click in the PDF file where we want to place the text, the insertion point gets placed a few lines above the location where we clicked. The issue is happening in Acrobat Pro 2023.001.20143. An older version of the software does not have this issue. Any suggestions?

Edit and convert PDFs

Correct answer lindap518951

Here is what I found and it has corrected the problem

Scan a document to your computer open in adobe on right side click on Edit PDF in the box on the

right side you will scanned doucments and settings click on settings and be sure the box is checked "Make all pages editable" and click ok This solved my problem

J

James29966419qr77

New Participant

I found a solution that has been working for me this morning.

Once I open the edit PDF tool and click add text the default font is "minion pro". Using this font causes the curor to land about an inch above where I selected on the scanned document. I changed the font and the cusor lands where selected. I have tried a bunch of other fonts and they all seem to be working without the glitch. I then went to edit/preferences/content editing and selected a specific font for "Default font for AddText" instead of "let acrobat choose". Acrobat always chose "minion pro" font in my program. It now working correctly again, for now. Jim

C

chris32387

New Participant

I can verify that this solution does work. It also keeps you from having to recognize the entire document before editing (which happens when using lindap51895 solution).

L

lindap518951

New Participant

we are having the same problem running 2023.001.20143 started a few days ago an all computers

H

Hugh29510428x4bt

New Participant

Ditto for me. Just started happening.

L

lindap518951Correct answer

New Participant

Here is what I found and it has corrected the problem

Scan a document to your computer open in adobe on right side click on Edit PDF in the box on the

right side you will scanned doucments and settings click on settings and be sure the box is checked "Make all pages editable" and click ok This solved my problem

A

Ankita5E56

Adobe Employee

Hi defaultccr8vgm14bqh,

Thank you for reaching out, and sorry for the trouble caused.

To further investigate this issue, share the information asked below:

If you are facing this issue on different files
If issue happening every time, or is it happening intermittently.
The OS version you are using
If it happening with multiple machines or with one specific machine.
It will be great if you can share a video of the issue that’s happening at your end.
Share the process logs via the steps suggested on the following help page: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html.

Thanks,

Ankita Shrivastava

D

defaultccr8vgm14bqhAuthor

Participating Frequently

We can recreate the issue on every scanned file from multiple copiers that scan to PDF. We have a mix of Windows 11 22H2, Windows 10 22H2 and Windows 10 21H2 in use. The issue occurs consistently on any computer with Acrobat Pro 2023.001.20143. Multiple computers with Acrobat Pro 2022.003.20322 works as it should. I included a screenshot of a PDF that shows the mouse position when I clicked to "add text" and the actual placement of the insertion point after clicking.