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A
alisonw34496094
Participant
August 3, 2015
Question

Deactivate a serial number for Adobe Acrobat XI when I can't access my previous computer when Chat is closed?

  • August 3, 2015
  • 1 reply
  • 4264 views

How else do I contact someone at Adobe to help deactivate a serial number for Adobe Acrobat XI when I can't access my previous computer (someone reformatted it) when Chat is closed?

    This topic has been closed for replies.

    1 reply

    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    August 3, 2015

    If you cannot access the machine, serial number cannot be deactivated on that machine. However, we can certainly assist you to activate in on a new machine. Please try to install Adobe Acrobat XI it and let us know if you need help with activation.

    A
    alisonw34496094Author
    Participant
    August 4, 2015

    Adobe Acrobat XI has installed OK on the new machine.

    It is opening fine but in the Help tab 'deactivation' is greyed out?

    Is this because, even though it has accepted the serial number, the software has not been activated (and I am in a 30 day trial period)?

    How can I activate the software properly when I can no longer deactivate it from a reformatted PC?

    Thanks

    Alison Webster

    Technician

    Bell Baxter High School

    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    August 4, 2015

    Please provide the serial number in a Private Message so that we can assist you appropriately.

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