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Ulf28531647dm2y
New Participant
February 22, 2023
Question

Different text/content

  • February 22, 2023
  • 1 reply
  • 2886 views

I have created a pdf using Adobe Experience Manager - Forms, used Adobe Acrobat to make it "save-able".

When users fill in the PDF and mail it to me, I see different text/content if I open the PDF in Chrome, Adobe Reader, or Adobe Acrobat. In Chrome and Reader, most texts are the same, but in Adobe Acrobat the text are total different.

When open the PDF in Notepad++, I can find the text from Chrome/Reader, but not the text in Adobe Acrobat.

Why does text differ when opened in different "viewers" (Chrome/Reader/Acrobat)?

How can I prevent it from happen? Prefer not to use java.

This topic has been closed for replies.

1 reply

Bernd Alheit
Bernd Alheit
Brainiac
February 22, 2023

Fill the form with Adobe Acrobat or Acrobat Reader.

U
Ulf28531647dm2yAuthor
New Participant
February 22, 2023

We cannot control what program external users use. Only recommend.

Sometimes they open PDF-files with browser, and sometimes other PDF-readers.

U
Ulf28531647dm2yAuthor
New Participant
February 23, 2023

Try this:

Export the form data and import it in an empty form.


That is one way of doing it, but it does not answer why Reader and Acrobat handle the same PDF in different ways.

Since we handle many PDF daily, we have to find a way to make sure the information we put in our system is correct.

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