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A
Abby23550346kdo1
Participant
February 3, 2023
Answered

Digital Signature box won't insert properly from the point where I click and drag

  • February 3, 2023
  • 2 replies
  • 2107 views

Using the Certificates tool to insert a new digital signature, the box that I draw to for my signature field doesn't form from the point where I start to click and drag.  The corner of the box moves several millimeters from the point where I start to draw it.  I have tried zooming in and out, and starting the box from multiple corners, and the same issue happens.

version: Adobe Acrobat Pro on Windows 10 Enterprise

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Correct answer Bernd Alheit

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2 replies

Bernd Alheit
Community Expert
Bernd AlheitCommunity ExpertCorrect answer
Community Expert
March 10, 2023

Disable "Snap to Grid":

    A
    Abby23550346kdo1Author
    Participant
    March 13, 2023

    Thank you so much, Bernd! This solved my issue!

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    February 5, 2023

    Hi,

     

    Was it working OK before the last update?

     

    Also, does the same issue happens even after  repairing the installation?

    A
    Abby23550346kdo1Author
    Participant
    February 6, 2023

    Yes,

    It was working okay on the same device before.

    I'm not sure what you mean by "repairing the installation".  This is what I'm using: 

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    March 10, 2023

    Hi,

     

    Just a quick follow up to see if you were anle to sort this out.

     

    Just recebtly a new continuous update was pushed. If you've applied the update can you confirm if the issue is still present?

     

    Also, I meant to ask if you are able to repair the installation : click Help  => Repair Installation (this is available i you are on Microsoft Windows.

     

    I also checked the release  notes and there is a known issue with signing PDF with a digital signature but it pertains to Adobe Reader.

     

    Nevertheless, Adobe Reader and Adobe Acrobat Pro shared many of the same system libraries, and I was wondering if that could be the reason. Now, the Certificates tool shouldn't be used if the PDF form that you are trying to sign already provides you with certificate-based digital signature fields (specifically if it is an old XFA government form, fro example).

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