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S
Sebastien5F9D
Participating Frequently
November 8, 2021
Beantwortet

Digital Signature Not readeable

  • November 8, 2021
  • 2 Antworten
  • 11381 Ansichten

Hello,

When i try to digitaly signe a PDF document i have a signature not readable.

I have install a new version and suppress the preference folder.

Did someone Know how to repair this.

 

regards

Beste Antwort von Amal.

Hi Sebastien,

 

Hope you are doing well and sorry to keep you waiting.  We have got some updates from the engineering team as below:

By default MyriadPro-Regular font is used for signing. The issue might arise if the font which is used for signing is present under C:\Windows\Fonts but is a shortcut linking to other software's cache.

So, let's try out a few steps and check the behavior:

  1. Please check if the same font is present under C:\Windows\Fonts
  2. If present,  Is it a font shortcut?
  3. Uninstall the MyriadPro-Regular font from the Windows Fonts directory (C:\Windows\Fonts ) and see the behavior.
  4. Install the Adobe provided MyriadPro-Regular font into the Windows Fonts directory and check the behavior.

    If it still doesn't work: please try cleaning Local app data cache here  %LOCALAPPDATA%\Adobe\Acrobat\<track> and reboot the computer once and check.

 

Let us know how it goes.

 

Regards

Amal

2 Antworten

Amal.
Community Manager
Amal.Community ManagerAntwort
Community Manager
March 31, 2022

Hi Sebastien,

 

Hope you are doing well and sorry to keep you waiting.  We have got some updates from the engineering team as below:

By default MyriadPro-Regular font is used for signing. The issue might arise if the font which is used for signing is present under C:\Windows\Fonts but is a shortcut linking to other software's cache.

So, let's try out a few steps and check the behavior:

  1. Please check if the same font is present under C:\Windows\Fonts
  2. If present,  Is it a font shortcut?
  3. Uninstall the MyriadPro-Regular font from the Windows Fonts directory (C:\Windows\Fonts ) and see the behavior.
  4. Install the Adobe provided MyriadPro-Regular font into the Windows Fonts directory and check the behavior.

    If it still doesn't work: please try cleaning Local app data cache here  %LOCALAPPDATA%\Adobe\Acrobat\<track> and reboot the computer once and check.

 

Let us know how it goes.

 

Regards

Amal

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    November 9, 2021

    Hi Sebastian,

     

    Hope you are doing well and sorry to hear that. As descibed, the digital signatures are not readable.

     

    Please check out the similar discussion with the correct answer marked here https://community.adobe.com/t5/acrobat-discussions/digital-signature-text-is-overlapping/m-p/12381126#M328425 and see if that works for you.

     

    Regards

    Amal

    S
    Sebastien5F9DAutor
    Participating Frequently
    November 9, 2021

    Hi,

    I have read the discussion and i already try to install the last version (after a clean uninstall of the last Adobe version) and it doesn't work. i have delete the preference and do a ccleaner regedit clenaning before.

    Regards,

    S
    Sebastien5F9DAutor
    Participating Frequently
    December 16, 2021

    Hi there

     

    Sorry to keep you waiting.As mentioned its working fine for a different user profile on the same computer, Please try to repair the user profile as described here - https://support.microsoft.com/en-us/windows/fix-a-corrupted-user-profile-in-windows-1cf41c18-7ce3-12f9-8e1d-95896661c5c9

     

    Regards

    Amal


    Hello,

    We have delete the user profil and recreat it after. we install the last Adobe redear DC.The solution looks to work for few days but it's comming back after few days.

    And i begin to have more and more user who have the same issue.

    regards,

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