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Sebastien5F9D
Participating Frequently
November 8, 2021
Answered

Digital Signature Not readeable

  • November 8, 2021
  • 2 replies
  • 11381 views

Hello,

When i try to digitaly signe a PDF document i have a signature not readable.

I have install a new version and suppress the preference folder.

Did someone Know how to repair this.

 

regards

Correct answer Amal.

Hi Sebastien,

 

Hope you are doing well and sorry to keep you waiting.  We have got some updates from the engineering team as below:

By default MyriadPro-Regular font is used for signing. The issue might arise if the font which is used for signing is present under C:\Windows\Fonts but is a shortcut linking to other software's cache.

So, let's try out a few steps and check the behavior:

  1. Please check if the same font is present under C:\Windows\Fonts
  2. If present,  Is it a font shortcut?
  3. Uninstall the MyriadPro-Regular font from the Windows Fonts directory (C:\Windows\Fonts ) and see the behavior.
  4. Install the Adobe provided MyriadPro-Regular font into the Windows Fonts directory and check the behavior.

    If it still doesn't work: please try cleaning Local app data cache here  %LOCALAPPDATA%\Adobe\Acrobat\<track> and reboot the computer once and check.

 

Let us know how it goes.

 

Regards

Amal

2 replies

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
March 31, 2022

Hi Sebastien,

 

Hope you are doing well and sorry to keep you waiting.  We have got some updates from the engineering team as below:

By default MyriadPro-Regular font is used for signing. The issue might arise if the font which is used for signing is present under C:\Windows\Fonts but is a shortcut linking to other software's cache.

So, let's try out a few steps and check the behavior:

  1. Please check if the same font is present under C:\Windows\Fonts
  2. If present,  Is it a font shortcut?
  3. Uninstall the MyriadPro-Regular font from the Windows Fonts directory (C:\Windows\Fonts ) and see the behavior.
  4. Install the Adobe provided MyriadPro-Regular font into the Windows Fonts directory and check the behavior.

    If it still doesn't work: please try cleaning Local app data cache here  %LOCALAPPDATA%\Adobe\Acrobat\<track> and reboot the computer once and check.

 

Let us know how it goes.

 

Regards

Amal

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    November 9, 2021

    Hi Sebastian,

     

    Hope you are doing well and sorry to hear that. As descibed, the digital signatures are not readable.

     

    Please check out the similar discussion with the correct answer marked here https://community.adobe.com/t5/acrobat-discussions/digital-signature-text-is-overlapping/m-p/12381126#M328425 and see if that works for you.

     

    Regards

    Amal

    S
    Sebastien5F9DAuthor
    Participating Frequently
    November 9, 2021

    Hi,

    I have read the discussion and i already try to install the last version (after a clean uninstall of the last Adobe version) and it doesn't work. i have delete the preference and do a ccleaner regedit clenaning before.

    Regards,

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 1, 2022

    Hello,

     

    Here thye link for the document https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:817ceff0-1059-4bb9-b0d0-d35f241d9eb7

    Regards,


    Hi Sebastien,

     

    Hope you are doing well. I am unable to access/open the file that you have shared above.

     

    Please please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them with us via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

     

    Regards

    Amal

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