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New Participant
February 21, 2024
Answered

Disable new Acrobat command crashes program, no longer reverts to old version

  • February 21, 2024
  • 1 reply
  • 945 views

Back in fall 2023 when Adobe first shoved us all arse over teakettle into the full-on dystopia of its latest update, after some inital hours of struggle and panic I found my way here and, per instruction, successfully used the Disable new Acrobat command in the View menu (Mac version) to revert to Old Faithful.

 

As of yesterday (Feb. 20, 2024), a blue banner across the top of my program informed me that I needed to restart to enable the new AI features Adobe is now beta testing.  Although I have auto-updates turned OFF, I nevertheless returned to my desk today to find myself once again facing the new version of Acrobat this morning. And now when I use the Disable new Acrobat command from the View menu, all it does is crash the program and reopen again in the new version, with an error message. The bridge back to the old version seems to have been destroyed, along with my productivity.

 

You're really pushing longtime (since CS5) loyal customers to the brink here, Adobe. I not only don't want AI features, I have signed contracts promising NOT to use AI in my work. And since when did it become your standard procedure to force every last customer into beta testing new features? Let those who have the time and inclination opt in, as has always been customary, and leave the rest of us out of it! Yes, I know there's an opt-out option in Preferences, though I've yet to test whether it works any better than the Disable command.

 

In any case the AI point is moot since I can't function in the terrible, horrible, no good, very bad new version AT ALL, with or without AI. While Adobe sorts this mess out, I am once again returning to my trusty old non-cloud-based Acrobat X on my trusty old computer that I once again thank my lucky stars is still functional. Please, Adobe, fix the Disable new Acrobat command so it once again works, and do it posthaste. My continuing subscription depends upon it, and I'm sure many others do as well.

 

This topic has been closed for replies.
Correct answer Abambo

I do switch from one interface to the other and back into the one. And I have no trouble doing that. So what Acrobat do you have, and what is your OS and version?

 

Try the following:

  1. Uninstall Acrobat.
  2. Run AcroCleaner. AcroCleaner — Acrobat Desktop Tools and Utilities 
  3. Download a new copy of Acrobat. Download Acrobat installer for Enterprise term or VIP license 
  4. Install Acrobat.

 

1 reply

Abambo
AbamboCorrect answer
Community Expert
February 26, 2024

I do switch from one interface to the other and back into the one. And I have no trouble doing that. So what Acrobat do you have, and what is your OS and version?

 

Try the following:

  1. Uninstall Acrobat.
  2. Run AcroCleaner. AcroCleaner — Acrobat Desktop Tools and Utilities 
  3. Download a new copy of Acrobat. Download Acrobat installer for Enterprise term or VIP license 
  4. Install Acrobat.

 

ABAMBO | Hard- and Software Engineer | Photographer
LK0101Author
New Participant
February 26, 2024

Many thanks! That did work—in fact, the reinstall automatically opened in the old version. I'm running the final version of Big Sur, 11.7.10 (on a 2019 Air), and just discovered that Apple dropped support for Big Sur five months ago, so perhaps OS incompatibility with the new version was at issue.

 

Apologies for the snarky tone of my OP—malfunctioning auto updates under intense deadline pressure have a way of bringing out the worst. I've made certain auto updates are turned off in the Updater preferences again—I know I had turned them off last fall too, so it's unclear how that choice got circumvented. Perhaps restarting after a crash reverts it to the default auto-update mode? I'll have to keep an eye on that.

 

Regardless, I implore Adobe to communicate with its subscribers in advance by email—clearly differentiated in the subject line from the usual Check Out These Cool Features! emails—about the advent of major updates, problems they might cause, and how to troubleshoot them. Implementing such a standard practice would not only be kind and respectful to subscribers, it would also avoid numerous queries and complaints here.

 

I greatly appreciate your help, Abambo!