Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Distribute forms not working with exchange IMAP/ SMTP email settings

New Here ,
Mar 31, 2023 Mar 31, 2023

Hello,

 

I have been using the 'distribute' function of Acrobat since 2019 to send forms to groups of clients. When it was initially set up I configured my email account with my office 365 (hosted through godaddy) server settings and it has worked well since then. Settings below:

Screen Shot 2023-03-31 at 1.13.26 PM.png

Screen Shot 2023-03-31 at 1.14.13 PM.png

Screen Shot 2023-03-31 at 1.14.39 PM.png

Screen Shot 2023-03-31 at 1.15.24 PM.png

 

 I confirmed all the server information through godaddy support again today when it no longer would distribute the forms. It does not generate an error message, it simply goes through the process and then no email is ever sent. I tested it with a gmail account and it goes through.

 

I remember the intial set up was trial and error until it would go through and it took multiple calls to Adobe support to finally get the right configuration. 

 

Today when I went to send the same forms (last effectively sent 05/2022) I was prompted to enter an email account for distribution. Somehow my settings were lost in an update at some point. 

 

Can anyone please share insight on how to get this functioning again? 

 

I am on Mac Monterey 12.6.4

Acrobat 23.001.20093

 

Thank you!

TOPICS
General troubleshooting , PDF forms
274
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation