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winskilahde
New Participant
January 20, 2022
Answered

Document flickering when using Output Preview

  • January 20, 2022
  • 15 replies
  • 17086 views

When using Adobe Acrobat 2021.011.20039 on MacOS 10.15.7, the document flickers when viewing it through Output Preview.
I had the same problem on an earlier version of Acrobat (2021.05), but it has gotten a lot worse since.

    This topic has been closed for replies.
    Correct answer hopkinsprinting

    Version 23.003.20201 that was just released today fixes this issue! 🙂

    15 replies

    P
    Paddock5D58
    Participating Frequently
    November 8, 2023

    using acrobat pro 2023.006.20360 on my mac studio M2 with ventura 13.6 but still having trouble with the flickering pdf files...

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    November 9, 2023

    Hi there

     

    Would you mind sharing the video recording of the issue for better clarity?

     

    Also, share the fresh Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html for further investigation.

     

    ~Amal

    H
    hopkinsprintingCorrect answer
    Inspiring
    June 6, 2023

    Version 23.003.20201 that was just released today fixes this issue! 🙂

      jean-claudel7736877
      jean-claudel7736877
      Participating Frequently
      June 6, 2023

      Just updated all fixed Thankyou Adobe

       

        S
        Adobe Employee
        ShreyT
        Adobe Employee
        May 17, 2023

        Hello folks, 

         

        We have found a potential fix for the issue. We will try and accomodate it in the next upcoming release.

         

        Regards
        Shrey

          H
          hopkinsprinting
          Inspiring
          May 18, 2023

          OUTSTANDING!

          jean-claudel7736877
          jean-claudel7736877
          Participating Frequently
          March 21, 2023

          Just updated to 2023.001.20063 hoping that it fixed the issue. Yea no it didn't. This has been going on for years, whats the problem adobe fix this already!!!!

            andrewb51522742
            andrewb51522742
            Known Participant
            March 23, 2023

            I've been getting a triple screen flash inbetween every page today viewing a PDF with Ouput Preview open. I think Adobe need to drop the word Pro from Acrobat Pro or maybe it should read Acrobat 'Pro'.

             

            On the plus side the subscription price has increased in the last 12 months.

            H
            hopkinsprinting
            Inspiring
            January 10, 2023

            Just installed version 22.003.20310. Still not fixed.

              Kevin Stohlmeyer
              Kevin Stohlmeyer
              Brainiac
              January 10, 2023

              @hopkinsprinting Nobody said the new version would fix this. We're all still waiting for Adobe to announce that there is a fix in X version being released.

              H
              hopkinsprinting
              Inspiring
              January 10, 2023

              I thought other users would like to know.

              Kevin Stohlmeyer
              Kevin Stohlmeyer
              Brainiac
              December 30, 2022

               

              @Amal. has there been any progress on a bug fix/update for this? We're seeing this on v 2022.002.20191

               
              Amal.
              Community Manager
              Amal.Community Manager
              Community Manager
              January 4, 2023

              Hi @Kevin Stohlmeyer 

               

              The issue is reported to our engineering team. We haven't heard anything from them yet.

               

              We will update you as soon as we get any information from them.

               

              Regards

              Amal

              H
              hopkinsprinting
              Inspiring
              January 4, 2023

              @Amal., can't you or somebody else reach out to the engineering team and find out where this stands?! I mean, it's basically been a year since this was reported! It's unconscionable to me that something like THIS has not yet been resolved!

                H
                hopkinsprinting
                Inspiring
                November 28, 2022

                Just installed 22.003.20281 and this issue IS STILL NOT RESOLVED. UNBELIEVEABLE!!!

                chrisg11235813
                chrisg11235813
                Participating Frequently
                November 24, 2022

                I have had the same issue for quite some time. It makes me dislike an application I use everyday all day.

                neilm78144521
                neilm78144521
                New Participant
                October 18, 2022

                Latest update installed and still the issue persists. 

                 

                If this issue has been passed on to the engineering team (and has been with them for some time now), why are we receiving no feedback and why is it still not listed as a known issue?

                  H
                  hopkinsprinting
                  Inspiring
                  October 19, 2022

                  Those are great questions, especially the second one given that there are likely users out there with Epilepsy using Acrobat.

                    bluwaterdesigns
                    bluwaterdesigns
                    Participating Frequently
                    October 3, 2022

                    This is and has coninitued to be headache in the printing industry where we have to constantly check Separation Colors via the Output Preview window.  I've been following this post for months now and very sad to see the response from Adobe Employee's -  "This issue is already reported to our engineering team for the fix." which offers no support for us, the paying customers.   It's almost been a year for an issue that is quite apparent.

                    How this problem has not triggered any seizures with people yet is just a miracle.  This flickering is really annoying to the point it has forced me to find a work around - placing my PDF into Illustrator/InDesign and use that Separation Preview window to see my color separations.

                    Sending any logs or video of what is happening seems to be a deadend as it has been well documented by many other users for a while now and they haven't received responses re- this issue.

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