Document is blanking out

Question

This is happening extremely frequently at this ponit. Using Acrobat DC. Document that is opened (seems like especialy for picture-heavy documents) results in the document completely blanking out, i.e., only showing blank pages when you scroll. Usually happens when I switch away to work on some other application for the moment. This is infuriating. See below. Anything I'm working on goes completely blank.

Any solutions to this? It is forcing me to open the documents multiple times.

AkanchhaS8194121 · Answer

Hello,

Where exactly there documents are located?

Is this happening with all the PDF's files? If the file is located on Shared/Network drive, try to copy them locally and try opening again.

Also, let us know the version of Acrobat and Reader installed. And name and version of operating system you are using.

Try disabling the following preferences settings and see if that makes a difference:

Win: Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Startup", "Protected View" and "Enhanced Security">OK>close and reopen Acrobat

Mac: Navigate to Adobe Acrobat>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat
Note: these changes are only for testing purpose. Once tested, please change it back to the previous setting.

Thanks,

Akanchha

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