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bloodbanker
Known Participant
May 1, 2012
Answered

Document opens in print mode

  • May 1, 2012
  • 3 replies
  • 87367 views

I have downloaded a few pdfs from a site I pay to access.  I can't attach an example here.  We are allowed to post them for our staff to read, but the only way I can download is to print them to a pdf.

When I save the file and try to open it, it automatically opens the print dialog box.

The document is not protected and I can change the properties on it.

How can I have this open as a plain old pdf and not with the print dialog box open?

Thank you

    Correct answer Andre331575919w2h

    1. click on the pdf file and open it with Google Chrome.
    2. print it as pdf and name it differently

    3. problem solved! 

    3 replies

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    Bruce_Campbell
    New Participant
    February 29, 2024

    Funny that this goes back to 2012!  Just happend to me with a file sent to me for review.  Opening in any method (using Acrobat X Pro) forces open the print dialog.  In the Tools interface I selected "Protection" then "Remove Hidden Information."  Among the choices was "Links, actions and javascripts."  I unchecked all but the "Links, actions and javascripts" option, removed it, then saved the file.  All better.  This particular document did not have any embedded links so I can't say whether or not my action would have adversely affected other document properties.

      R
      Rick30336924zpr8
      New Participant
      June 7, 2023

      I could not find preferences etc but rather just printed the problem file as "adobe PDF",  The newly created .pdf file did not replicate the print dialogue box and also had the page slider restored to the right, which seems connected to this problem.

      A
      Andre331575919w2hCorrect answer
      New Participant
      October 25, 2023

      1. click on the pdf file and open it with Google Chrome.
      2. print it as pdf and name it differently

      3. problem solved! 

        try67
        try67
        Adobe Expert
        May 1, 2012

        There's probably a script embedded in it that is causing it.

        The easiest way to confirm that would be to disable JS from the preferences

        of Acrobat and then try to open the file.

          B
          bloodbankerAuthor
          Known Participant
          May 1, 2012

          Wow, that was a fast answer.

          OK, so that fixed the problem for me, but is there a way to remove the embedded script so it won't open in print mode for other users?

          Thanks again.

            try67
            try67
            Adobe Expert
            May 1, 2012

            Yes, you can remove it by going to Tools - Java - Document JavaScripts and

            delete it from there. This is assuming that the file has not been protected

            against modifying it, of course.

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