Documents opening in Reader and not Pro

Report · Aug 02, 2022

Good morning! When I use Adobe on my computer, documents open in Adobe PRO and I have all the tools available to me, like edit and combining files. But, when I am using my laptop, documents open in adobe reader and I do not have the same use of the tools. There is no edit or combine files (amoung others) tools available for me to use.

Report · Aug 02, 2022

This tools are not available in Acrobat Reader.

Report · Aug 02, 2022

If you are using Windows, right-click on a PDF file and choose Open With, and search for Acrobat Pro DC, and also tick the Always use this app.

This should change the default program for PDFs to Acrobat. A Mac user can chime in on how to do this on that OS.

My best,

Dave

Report · Aug 02, 2022

I've done that for sure. The option you show, is the option that I have to select "open with" but still when I open it - it just opens in Reader and not in Pro.

And even when I go into the Adobe Creative Cloud to "download" Adobe Pro - this is what it shows (see screen shot).

Report · Aug 02, 2022

And I checked, it says that Pro is included in my plan. But since these documents open in Pro on my desk top... do you think I should try a reinstallation?

Report · Aug 02, 2022

Sorry 1 more thing - when i search for PRO to download - this is what I see too.

Report · Aug 02, 2022

Acrobat and Reader are the same application now. It switched (or should switch...) between them based on your subscription. If you have an on-going subscription to Acrobat it should open as Acrobat. If not, it should open as Reader.

Report · Aug 04, 2022

ohhh I wonder if because I'm working at a school, if my subscription pauses over the summer... however, when I open pdfs on my computer, it still opens in Pro - only on my laptop does it open in reader.

Report · Aug 02, 2022

That screen shot does not show a download of Acrobat. You can download using the Creative Cloud Desktop app, which you need to have installed and signed in on both computers.

Report · Aug 04, 2022

Maybe I need to try and explain this better. The Creative Cloud, (downloaded) doesn't give me the option to download Pro - it shows me that I alread have it downloaded and only gives me an option to open - which is great - except when I open the PDF or even just the adobe acrobat program - the PDF and/or just the program opens adobe reader, and not pro at all.

Report · Aug 04, 2022

I would check to see if you are logged in to your Adobe account in Reader/Acrobat. If you are not, log in and hopefully access to your CC account will enable the capabilities you need.

Dave

Report · Feb 03, 2023

I am having the same issue, I have a new work computer and now it will only open in reader whcih doesnt provide all the tools I need, I can use pro in the cloud instance but not in the desktop app even though it says I have already downloaded it. This is maddening.

Report · Feb 03, 2023

Can you launch the application on its own successfully (Acrobat Pro)? It would help to know if the program will open up and run, waiting for you to open a PDF. If Pro runs by launching it without a PDF, you may just have a file association setting to tweak in your OS.

Dave

Report · Feb 07, 2023

The only app I have installed is "Adobe Acrobat", when I open it it opens as "Adobe Acrobat Reader" . When I click into my Adobe online account it says that Adobe Acrobat Pro is part of my plan and is enabled on my device, but when I try to install from creative cloud it says its already installed and if I open a document in the cloud version of acrobat pro and thwen click open in desktop version, it still opens it in reader with reduced functionality (suchs as I cannot combine documents).

Report · Feb 07, 2023

I just uninstalled acrobat and adobe creative cloud, then re-installed acrobat and now I finally have Pro again!

Report · Feb 28, 2023

I tried this for a user today who is having the same issue. They have an acrobat pro license but the application from CC keeps opening as Adobe reader. I uninstalled Adobe Acrobat from CC, signed out of CC, uninstalled CC, reinstalled CC and downloaded adobe pro from the user's web CC and I am still having the same problem.

Report · Jul 14, 2023

I got it to work!!!! See my comment below!!

Report · Jul 14, 2023

UPDATE!!!!! I found the solution!!!

When you are in adobe, go to menu up at the very left hand corner - then down to Help - "INSTALL PREMIUM FEATURES" Wooooo!!!!!!!

I'm SO HAPPY!!!

Report · Jul 20, 2023

I signed up just to say thank you for sharing this... and....

THAT IS THE DUMBEST THING I HAVE EVER SEEN. This issue has stumped us for months with 80 users having licenses.

Thank you again,

Aaron

Report · Jul 20, 2023

It just absolutely blew my mind when I saw that!!! How would anyone know to check there!? I just saw it by happenstance! I’m really glad I helped out Aaron! Thanks for telling me - made my day.

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Report · Mar 28, 2024

Is this option only available in the new UI? I don't seem to have it available in our installation.

Report · Jul 29, 2024

I am grateful for this solution. I have several users facing the same issue – you are amazing!

Report · Sep 23, 2024

Really Appreciate you sharing this solution. I had the same issue and your comment saved me.