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Good morning! When I use Adobe on my computer, documents open in Adobe PRO and I have all the tools available to me, like edit and combining files. But, when I am using my laptop, documents open in adobe reader and I do not have the same use of the tools. There is no edit or combine files (amoung others) tools available for me to use.
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UPDATE!!!!! I found the solution!!!
When you are in adobe, go to menu up at the very left hand corner - then down to Help - "INSTALL PREMIUM FEATURES" Wooooo!!!!!!!
I'm SO HAPPY!!!
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This tools are not available in Acrobat Reader.
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If you are using Windows, right-click on a PDF file and choose Open With, and search for Acrobat Pro DC, and also tick the Always use this app.
This should change the default program for PDFs to Acrobat. A Mac user can chime in on how to do this on that OS.
My best,
Dave
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I've done that for sure. The option you show, is the option that I have to select "open with" but still when I open it - it just opens in Reader and not in Pro.
And even when I go into the Adobe Creative Cloud to "download" Adobe Pro - this is what it shows (see screen shot).
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And I checked, it says that Pro is included in my plan. But since these documents open in Pro on my desk top... do you think I should try a reinstallation?
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Acrobat and Reader are the same application now. It switched (or should switch...) between them based on your subscription. If you have an on-going subscription to Acrobat it should open as Acrobat. If not, it should open as Reader.
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ohhh I wonder if because I'm working at a school, if my subscription pauses over the summer... however, when I open pdfs on my computer, it still opens in Pro - only on my laptop does it open in reader.
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That screen shot does not show a download of Acrobat. You can download using the Creative Cloud Desktop app, which you need to have installed and signed in on both computers.
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Maybe I need to try and explain this better. The Creative Cloud, (downloaded) doesn't give me the option to download Pro - it shows me that I alread have it downloaded and only gives me an option to open - which is great - except when I open the PDF or even just the adobe acrobat program - the PDF and/or just the program opens adobe reader, and not pro at all.
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I would check to see if you are logged in to your Adobe account in Reader/Acrobat. If you are not, log in and hopefully access to your CC account will enable the capabilities you need.
Dave
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I am having the same issue, I have a new work computer and now it will only open in reader whcih doesnt provide all the tools I need, I can use pro in the cloud instance but not in the desktop app even though it says I have already downloaded it. This is maddening.
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Can you launch the application on its own successfully (Acrobat Pro)? It would help to know if the program will open up and run, waiting for you to open a PDF. If Pro runs by launching it without a PDF, you may just have a file association setting to tweak in your OS.
Dave
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The only app I have installed is "Adobe Acrobat", when I open it it opens as "Adobe Acrobat Reader" . When I click into my Adobe online account it says that Adobe Acrobat Pro is part of my plan and is enabled on my device, but when I try to install from creative cloud it says its already installed and if I open a document in the cloud version of acrobat pro and thwen click open in desktop version, it still opens it in reader with reduced functionality (suchs as I cannot combine documents).
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I just uninstalled acrobat and adobe creative cloud, then re-installed acrobat and now I finally have Pro again!
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I tried this for a user today who is having the same issue. They have an acrobat pro license but the application from CC keeps opening as Adobe reader. I uninstalled Adobe Acrobat from CC, signed out of CC, uninstalled CC, reinstalled CC and downloaded adobe pro from the user's web CC and I am still having the same problem.
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I got it to work!!!! See my comment below!!
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UPDATE!!!!! I found the solution!!!
When you are in adobe, go to menu up at the very left hand corner - then down to Help - "INSTALL PREMIUM FEATURES" Wooooo!!!!!!!
I'm SO HAPPY!!!
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I signed up just to say thank you for sharing this... and....
THAT IS THE DUMBEST THING I HAVE EVER SEEN. This issue has stumped us for months with 80 users having licenses.
Thank you again,
Aaron
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THANK YOU SO MUCH! what a truly bizarro thing. So grateful to you!
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Is this option only available in the new UI? I don't seem to have it available in our installation.
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I am grateful for this solution. I have several users facing the same issue – you are amazing!
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Really Appreciate you sharing this solution. I had the same issue and your comment saved me.
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Can you please define "in adobe?"
"up at the very left hand corner" in my version of Acrobat is the File menu, which does not have a "Help" option.
"up at the very left hand corner" in my version of CC is a hamburger menu with a Help submenu, but there is no "install premium features" option in that submenu.
There is a Help menu in Acrobat Reader, but it does not contain an option to "install premium features."
So I'm really curious where you were seeing this.
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