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Documents opening in Reader and not Pro

Community Beginner ,
Aug 02, 2022 Aug 02, 2022

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Good morning!  When I use Adobe on my computer, documents open in Adobe PRO and I have all the tools available to me, like edit and combining files.  But, when I am using my laptop, documents open in adobe reader and I do not have the same use of the tools.  There is no edit or combine files (amoung others) tools available for me to use.   

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Community Expert ,
Aug 02, 2022 Aug 02, 2022

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This tools are not available in Acrobat Reader.

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Community Expert ,
Aug 02, 2022 Aug 02, 2022

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If you are using Windows, right-click on a PDF file and choose Open With, and search for Acrobat Pro DC, and also tick the Always use this app.

openwith.png

This should change the default program for PDFs to Acrobat.  A Mac user can chime in on how to do this on that OS.

My best,

Dave

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Community Beginner ,
Aug 02, 2022 Aug 02, 2022

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I've done that for sure. The option you show, is the option that I have to select "open with" but still when I open it - it just opens in Reader and not in Pro.  

And even when I go into the Adobe Creative Cloud to "download" Adobe Pro - this is what it shows (see screen shot).Screenshot 2022-08-02 101820.jpg

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Community Beginner ,
Aug 02, 2022 Aug 02, 2022

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And I checked, it says that Pro is included in my plan.  But since these documents open in Pro on my desk top... do you think I should try a reinstallation?

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Community Beginner ,
Aug 02, 2022 Aug 02, 2022

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Sorry 1 more thing - when i search for PRO to download - this is what I see too.  

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Community Expert ,
Aug 02, 2022 Aug 02, 2022

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Acrobat and Reader are the same application now. It switched (or should switch...) between them based on your subscription. If you have an on-going subscription to Acrobat it should open as Acrobat. If not, it should open as Reader.

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Community Beginner ,
Aug 04, 2022 Aug 04, 2022

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ohhh I wonder if because I'm working at a school, if my subscription pauses over the summer... however, when I open pdfs on my computer, it still opens in Pro - only on my laptop does it open in reader.  

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LEGEND ,
Aug 02, 2022 Aug 02, 2022

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That screen shot does not show a download of Acrobat. You can download using the Creative Cloud Desktop app, which you need to have installed and signed in on both computers.

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Community Beginner ,
Aug 04, 2022 Aug 04, 2022

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Maybe I need to try and explain this better.  The Creative Cloud, (downloaded) doesn't give me the option to download Pro - it shows me that I alread have it downloaded and only gives me an option to open - which is great - except when I open the PDF or even just the adobe acrobat program - the PDF and/or just the program opens adobe reader, and not pro at all.  

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Community Expert ,
Aug 04, 2022 Aug 04, 2022

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I would check to see if you are logged in to your Adobe account in Reader/Acrobat.  If you are not, log in and hopefully access to your CC account will enable the capabilities you need.

Dave

 

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Community Beginner ,
Feb 03, 2023 Feb 03, 2023

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I am having the same issue, I have a new work computer and now it will only open in reader whcih doesnt provide all the tools I need, I can use pro in the cloud instance but not in the desktop app even though it says I have already downloaded it.  This is maddening.

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Community Expert ,
Feb 03, 2023 Feb 03, 2023

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Can you launch the application on its own successfully (Acrobat Pro)?  It would help to know if the program will open up and run, waiting for you to open a PDF.  If Pro runs by launching it without a PDF, you may just have a file association setting to tweak in your OS.

Dave

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Community Beginner ,
Feb 07, 2023 Feb 07, 2023

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The only app I have installed is "Adobe Acrobat", when I open it it opens as "Adobe Acrobat Reader" .  When I click into my Adobe online account it says that Adobe Acrobat Pro is part of my plan and is enabled on my device, but when I try to install from creative cloud it says its already installed and if I open a document in the cloud version of acrobat pro and thwen click open in desktop version, it still opens it in reader with reduced functionality (suchs as I cannot combine documents).

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Community Beginner ,
Feb 07, 2023 Feb 07, 2023

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I just uninstalled acrobat and adobe creative cloud, then re-installed acrobat and now I finally have Pro again!

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New Here ,
Feb 28, 2023 Feb 28, 2023

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I tried this for a user today who is having the same issue. They have an acrobat pro license but the application from CC keeps opening as Adobe reader. I uninstalled Adobe Acrobat from CC, signed out of CC, uninstalled CC, reinstalled CC and downloaded adobe pro from the user's web CC and I am still having the same problem. 

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Community Beginner ,
Jul 14, 2023 Jul 14, 2023

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I got it to work!!!!  See my comment below!!

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Community Beginner ,
Jul 14, 2023 Jul 14, 2023

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UPDATE!!!!!  I found the solution!!!  

When you are in adobe, go to menu up at the very left hand corner - then down to Help - "INSTALL PREMIUM FEATURES"  Wooooo!!!!!!!

 

I'm SO HAPPY!!!

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New Here ,
Jul 20, 2023 Jul 20, 2023

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I signed up just to say thank you for sharing this... and....

 

THAT IS THE DUMBEST THING I HAVE EVER SEEN. This issue has stumped us for months with 80 users having licenses. 

 

Thank you again,

Aaron

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Community Beginner ,
Jul 20, 2023 Jul 20, 2023

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It just absolutely blew my mind when I saw that!!! How would anyone know to check there!? I just saw it by happenstance! I’m really glad I helped out Aaron! Thanks for telling me - made my day.

Get Outlook for iOS<>

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New Here ,
Mar 28, 2024 Mar 28, 2024

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Is this option only available in the new UI? I don't seem to have it available in our installation.

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