Documents opening in Reader and not Pro

New Here ,
Aug 02, 2022 Aug 02, 2022

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Good morning!  When I use Adobe on my computer, documents open in Adobe PRO and I have all the tools available to me, like edit and combining files.  But, when I am using my laptop, documents open in adobe reader and I do not have the same use of the tools.  There is no edit or combine files (amoung others) tools available for me to use.   

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Adobe Community Professional ,
Aug 02, 2022 Aug 02, 2022

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This tools are not available in Acrobat Reader.

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Adobe Community Professional ,
Aug 02, 2022 Aug 02, 2022

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If you are using Windows, right-click on a PDF file and choose Open With, and search for Acrobat Pro DC, and also tick the Always use this app.

openwith.png

This should change the default program for PDFs to Acrobat.  A Mac user can chime in on how to do this on that OS.

My best,

Dave

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New Here ,
Aug 02, 2022 Aug 02, 2022

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I've done that for sure. The option you show, is the option that I have to select "open with" but still when I open it - it just opens in Reader and not in Pro.  

And even when I go into the Adobe Creative Cloud to "download" Adobe Pro - this is what it shows (see screen shot).Screenshot 2022-08-02 101820.jpg

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New Here ,
Aug 02, 2022 Aug 02, 2022

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And I checked, it says that Pro is included in my plan.  But since these documents open in Pro on my desk top... do you think I should try a reinstallation?

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New Here ,
Aug 02, 2022 Aug 02, 2022

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Sorry 1 more thing - when i search for PRO to download - this is what I see too.  

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Adobe Community Professional ,
Aug 02, 2022 Aug 02, 2022

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Acrobat and Reader are the same application now. It switched (or should switch...) between them based on your subscription. If you have an on-going subscription to Acrobat it should open as Acrobat. If not, it should open as Reader.

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New Here ,
Aug 04, 2022 Aug 04, 2022

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ohhh I wonder if because I'm working at a school, if my subscription pauses over the summer... however, when I open pdfs on my computer, it still opens in Pro - only on my laptop does it open in reader.  

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LEGEND ,
Aug 02, 2022 Aug 02, 2022

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That screen shot does not show a download of Acrobat. You can download using the Creative Cloud Desktop app, which you need to have installed and signed in on both computers.

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New Here ,
Aug 04, 2022 Aug 04, 2022

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Maybe I need to try and explain this better.  The Creative Cloud, (downloaded) doesn't give me the option to download Pro - it shows me that I alread have it downloaded and only gives me an option to open - which is great - except when I open the PDF or even just the adobe acrobat program - the PDF and/or just the program opens adobe reader, and not pro at all.  

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Adobe Community Professional ,
Aug 04, 2022 Aug 04, 2022

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I would check to see if you are logged in to your Adobe account in Reader/Acrobat.  If you are not, log in and hopefully access to your CC account will enable the capabilities you need.

Dave

 

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