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V
V.IP
Inspiring
January 27, 2021
Answered

Double Click Doesn't Open PDF on the 2nd file

  • January 27, 2021
  • 1 reply
  • 2912 views

Hi there, I couldn't open the 2nd PDF file via double click recently.  I'm able to open the 2nd PDF file via drag and drop or File menu > Open in Acrobat Pro.  i'm using Adobe Acrobat Pro DC version 2020.013.20074.  Help!

This topic has been closed for replies.
Correct answer V.IP

The problem was in the 'Enable Protected Mode at startup (Preview)', turning this opton on would disable opening 2nd PDF file from Double Click for my case.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Brainiac
January 28, 2021

Hi Moyura,

 

Have you started experiencing this behaviour immediately after installing the update? Was there any changes made into your system? The 2nd file you are trying to double click and open, where exactly its located? 

Also, when you open the 2nd file through drag-drop or File>Open then it opens in different Tab of same window of Acrobat or in another Windows itself?

Try a few steps-

1- Reboot you system first. As it could be a temporary issue

2- Try again. Doesn't work, then Open Acrobat>Help>Repair Installation. (As it could be the update issue)

 

Thanks,

Akanchha 

V
V.IPAuthor
Inspiring
January 30, 2021

It seems to go back to normal today, may it has something to do with the Security in Preferences, becuase I had to click enable button when I want to do some changes so I turned this option off.

    C
    ClaudiaHouwers
    New Participant
    December 7, 2021

    The problem was in the 'Enable Protected Mode at startup (Preview)', turning this opton on would disable opening 2nd PDF file from Double Click for my case.


    Interesting. And how did you turn this off? I cannot find the "Enabled Protected Mode in Startup"  Was this for Adobe Acrobate Pro?

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