Participant

Question

Drag and drop as email attachment no longer working

Forum|Forum|2 years ago
July 21, 2023
8 replies
7240 views

After the recent Adobe Acrobat update, I can no longer drag and drop my pdf into an email.

Is there a way to do this? I am working on a Mac.

Thanks!

PDF

simon.brown3

Participant

Just found a work around - right click the title where the Icon used to be and choose Reveal in finder, then drag from there.

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Molly3393688044ca

Participant

I used to be able to drag and drop into other applications as well not just email (like my work software when it needed an attachment). I cannot drag and drop PDFs to anything after this recent update. Very annoying. It has to be an Adobe issue because its not working for multiple softwares and it happened exactly when this update came out this month.

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mwalker973

Participating Frequently

Go to View > Disable new Acrobat. Probably a temporary fix, but should help for now.

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Erin3410066366sh

Participant

This is fantastic because unlike the adobe employee above who apparently does not use their product, this actually addresses the problem (temporarily). Thanks!

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PagePenna

Participant

I agree. This is totally annoying. I have to now Reveal in Finder to do this. One more step. I am not going to go through Acrobat to send the email.

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rhondaw30643101

Participant

Same here - having same issue. This needs to be updated/ addressed

Abambo

Community Expert

Same here - having same issue. This needs to be updated/ addressed

By @rhondaw30643101

Drag&Drop to e-mail is something that the e-mail program handles. It's kind of the same issue as complaining about the TV-set maker (lets say SONY) that your TV network (lets say NBC) does not show the films you want to see.

ABAMBO | Hard- and Software Engineer | Photographer

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NemoNemoOmen

Participant

Same here. I seriously think that nobody at Adobe actually uses their products in real life. I hate the star. I want to drag my PDFs into Mail because it increases my productivity. Instead I find myself clicking on multiple things just to do the simple thing that I used to so. Adobe needs to stop rearranging all of the icons on the screen and find ways to make functional productivity faster. Acrobat is the worst offender of all of the Adobe products. It's like the people that work there need to find things to do so they constantly change things that don't need changing.

Abambo

Community Expert

The only thing that really does not work anymore, is sending the PDF file to your e-mail program as an attachement. I understand why Adobe prefers sending a link, but I can assure you, that I have users, who open any PDF without precausions, but distrust links, even when I phone them to tell them that they got a link.

ABAMBO | Hard- and Software Engineer | Photographer

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sonid

Participant

I am also having this problem. Is there a solution?

AkanchhaS8194121

Legend

Hi @defaultsf6c7b6v6shf

Sorry for the delay in response.

Have you tried to drag and drop the pdf from the library/file explorer or the Acrobat application itself?

If you cannot drag the file from the file folder itself, then it doesn't have any role of Acrobat here.

For file dragging and dropping from the application wasn't an option earlier.

For better understanding, please elaborate on the issue or better to share a video of your workflow.

Thanks,

Akanchha

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mwalker973

Participating Frequently

You used to be able to grab the icon in the top tab and drag it into Gmail (or I'm assuming Outlook or other applications). The icon has been replace with a star, and you can't drag and drop it anymore. I use this ALL the time. Please restore that functionality.

They cynic in me would say you're trying to force people to use Adobe Cloud, the nice guy would say it must have been an oversight.

attachefile.zip