E-Signature is not saving

Forum|Forum|1 year ago
December 12, 2024
1 reply
702 views

I'm having trouble with Acrobat Pro; it's not saving my e-signature using my Adobe account on any devices. However, my colleagues are able to save their e-signatures with their Adobe accounts on any devices.

Just a note: we have a subscription on the organization plan.

Security digital signatures and esignatures

This topic has been closed for replies.

S_S

Community Manager

Hi @Omarrsd,

Hope you are doing well. Sorry for the troule.

Would you mind letting us know the app version of Acrobat you are using?

Also, you might want to repair the app by going to Menu-> Help-> Repair Installation.

If that doesn't work, a reset of the current preference files should be helpful. Steps available here: How to reset Acrobat Preference settings to defaul... - Adobe Community - 4792082

Trying to sign out and sign in would be a step we should look towards.

Hope this helps.

-Souvik

O

OmarrsdAuthor

New Participant

Hi

I am using this Version 2024.005.20320 | 64bit

I have already tired reseting the preference setting. But on my Computer my colleque save the signature successfully, once he signs out and sign in back , he can find his signature. But using my account , its not the same.

S_S

Community Manager

@Omarrsd,

Hope you are doing well. Thanks for the info.

Would you mind sharing a screen recording of the entire event for a better udnerstanding and assistance?

-Souvik

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded