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Editing a PDF - Adobe Acrobat has encountered an unknown error.

Forum|Forum|6 years ago
January 20, 2020
7 replies
49313 views

When attempting to edit a PDF in Adobe Acrobat Pro DC, I get the error message 'Adobe Acrobat has encountered an unknown error'. This happens with 90% of my PDFs that I try to open and edit. I have seen a lot of work-arounds, but I am looking for a permanent solution that prevents this from happening.

Correct answer Amal.

Hello Amal,

I have follow all the steps on this thread and followed many other steps on different threads and I still cannot get this to work. I will attach the form I need to be able to edit. My employees including myself are running into the same problem and I pay a lot of money a month to be able to edit this form.

Hi there,

Thanks for sharing the PDF file, i have checked it and found that it is created using a non Adobe application 'iText Sharp' , please try to re-create the PDF file via Adobe Acrobat application and see if that works for you.

~Amal

T

toolbox_x

Participant

Could you please provide an update on the "permanent solution" for this issue? Despite it being 2024, the problem persists. Previously, I was able to utilize this feature without complications; however, I've recently encountered an unspecified error. Given the substantial fees associated with this service, I am concerned and would like to understand the reasons behind this error and what measures are being taken to resolve it.

Amal.

Community Manager

Hi there

Hope you are doing well and thanks for reaching out.

Please go through all the correct answers marked in the similar discussion https://adobe.ly/3vN1qXL and see if that works for you.

~Amal

R

Rody259320224pth

Participant

Hello Amal,

I have follow all the steps on this thread and followed many other steps on different threads and I still cannot get this to work. I will attach the form I need to be able to edit. My employees including myself are running into the same problem and I pay a lot of money a month to be able to edit this form.

Print.pdf

D

defaultaj1l0ofklawc

Participant

Print --> Adobe PDF --> Save document. Now you can edit your PDF

T

torialeciaAuthor

Participating Frequently

You must not read the thread before commenting. This isn't the solution we are looking for.

X

x5FAC

Participant

try this version:

ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/1901020099/AcroRdrDC1901020099_en_US.exe

A

Anonymous

I have this issue as well. I am a billing administrator for a law firm and we use an ancient but reliable program called RTG to generate our invoices using different formats. Adobe allows me to edit one format (Arial 12pt) but not another (Courier New 12pt.) Because the only tangible difference between the formats (that I can tell, any way) is the font, I wonder if it is an issue with fonts? Amal, I would like to send you two different PDFs.

I am using Adobe Acrobat XI Pro, version 11.0.23 installed by our IT administrator. There are no updates for this, and I do not have the option to request a different version. Ergo, please don't reply with steps to update my version.

S

Shafiqah Rahman

Participant

Same issue here, any workable solution yet besides update and print to pdf?

P

pawełb32335372

Participant

Hi i have the same problem.

I tried at many PDF, option to add image (jpeg, png) just dosen't work

What i noticed when "Run as administartor" to option works correctly and without the problem.

In normal work is just not efficent to open each file as Admin, do you now solution for this

S

SH Quickstep

Participant

All,

I am having the exact same issue. Following this thread I have checked for updates and downloaded the latest from the link above even though the "check for updates" said that my PC had the latest version. The only thing that is working for me is the "Print to adobe PDF" option which is extremely time consuming when I have to use this feature constantly.

Adobe, you need to stop placing the blame on updates and your customer. This is a process that needs debugging on your end. Please fix this so we can get what we are paying for.

Amal.

Community Manager

Hi there

We are sorry for the trouble. To further investigate the issue would you mind sharing the version of the Adobe Acrobat/Reader DC you are using? Go to Help > About Adobe Acrobat /Reader DC

PLease try to turn off the protected mode for testing. Go to Edit (Windows), Adobe Acrobat/Reader DC (Mac) > preferences > Enhanced Security > turn off the protected mode and uncheck the enhanced security > click ok

Note: Please turn on the security after testing.

Are you on a Mac or Wndows machine and what is the version of the OS

Please create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

Also please share some sample files so we can test it at our end . please upload the files to the document cloud https://documentcloud.adobe.com/link/home/ , generate the link and share it with us.

If it still doesnt work, please collect the procmon logs https://docs.microsoft.com/en-us/sysinternals/downloads/procmon as describesd and shre them for investigation. download the process monitor tool and run the application then try to reproduce the issue in Acrobat and collect the logs.

Regards

Amal

Precious_enthusiasm16B8

Participant

I have the same issue. It happens when I try to edit ANY PDF. I am fully updated to the latest version and tried the workaround. Nothing works. Any solution yet?

C

ComoxLegionWebmaster

Participant

I am having exactly the same issue on Mac OS 10.15.5 Worked well until today. Other tools seem to work fine.

Amal.

Community Manager

Hi there

We are sorry to hear that. please try to do 'Save As Adobe PDF' and sasave the file with a different name and see if that makes any difference.

Regards

Amal

Amal.

Community Manager

Hi Torialecia,

We are sorry for the trouble. As described, you are getting the error message: Adobe Acrobat has encountered an unknown error.

Please refer to the similar discussions below and see if that works for you

1. (https://community.adobe.com/t5/acrobat/adobe-acrobat-dc-has-encountered-an-unknown-error/td-p/8995354)

2. (https://community.adobe.com/t5/acrobat/adobe-acrobat-has-encountered-an-unknown-error-while-editing/td-p/8790719)

Let us know how it goes.

Regards

Amal

T

torialeciaAuthor

Participating Frequently

I have read both of these discussions, and I haven't found a solution from them. I am not going to go through the hassle of saving each file as a PDF, then exporting as PDF, and then going to edit. There should be a solution to this issue that doesn't add extra steps each time i want to edit a PDF.

C

contisrl

Participant

Hi Contisrl,

We tried to reproduce the issue at our end and it's working fine.

would you mind sharing the sample PDF file and the image which is causing the trouble so that we can further investigate and get this issue addressed?

Please upload the files on the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share the link with us.

Regards

Amal

i have just put two files :

https://documentcloud.adobe.com/link/review?uri=urn%3Aaaid%3Ascds%3AUS%3Adf936b31-2212-4243-aed4-baae0078176d

https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3Aabc63c82-47bf-47f3-9230-c7b0b9634381

try to add the image inside the pdf file that i have just shared with you.

I repeat you that every time i try to add any type of images i get ALWAYS the same error "unknown error".

Please check this issue. We do not like to pay the rent of your software suite if we still continue to have these problems without receiving a resolution from your side

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