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Participating Frequently
July 3, 2025
Question

Electronically signed documents

  • July 3, 2025
  • 2 replies
  • 779 views

Hello,

I have a problem with electronically signed documents.
Opening them in Windows on a user account containing Polish characters shows a signature verification error message (attachment 1).
When opening the same document on an account without Polish characters everything verifies correctly.
I am also attaching debug.log (attachment 2).

 

Have any of you had this problem before? I would like a solution that does not require, for example, the creation of a new user.

2 replies

MikelKlink
Participating Frequently
July 3, 2025

Considering the log file you shared,

[0702/131255.889:ERROR:context.cc(151)] The cache_path directory (C:\Users\Mi�osz Rychlewicz\AppData\LocalLow\Adobe\AcroCef\DC\Acrobat\Cache) could not be created.
[0702/131255.899:ERROR:context.cc(166)] The cache_path is invalid. Defaulting to in-memory storage.
[0702/132506.202:ERROR:context.cc(151)] The cache_path directory (C:\Users\Mi�osz Rychlewicz\AppData\LocalLow\Adobe\AcroCef\DC\Acrobat\Cache) could not be created.
[0702/132506.213:ERROR:context.cc(166)] The cache_path is invalid. Defaulting to in-memory storage.

there indeed appears to be a shortcoming in Acrobat in respect to paths with interesting characters.

BUT in the end Acrobat in the log excerpt switched to in-memory storage. Thus, these errors should not cause validation issues, should they?

Participating Frequently
July 3, 2025

However, there is a problem with signature validation. I am not an Adobe expert, so I don't know why this is the case.
I have noticed a dependency with Polish characters.

Meenakshi Negi
Community Manager
Community Manager
July 3, 2025

Hi miłosz_6545,

 

Thank you for reaching out.

 

Did you try to validate the signature? Please refer to the information in the following help document:https://adobe.ly/4lb5hlHl

 

We will need the file to determine what is causing this behavior. If possible, please share the file so we can try to replicate it. 

 

Let us know how it goes.

 

Thanks,

Meenakshi

creative explorer
Community Expert
July 3, 2025

@miłosz_6545 it sounds like a font issue or a charcter encoding mismatch. 

You could try this work-around, create a simple folder. On your C: drive (or any drive), create a new folder with a very simple name, like C:\TempPDFs or C:\PDFDocuments. Avoid any special characters, spaces, or non-ASCII characters in this folder name. Before opening the electronically signed PDF, copy or move it into this newly created simple folder (e.g., C:\TempPDFs\YourSignedDocument.pdf or C:\PDFDocuments\YourSignedDocument.pdf ). Now, open the PDF document directly from this simple folder. 

  1. When you open the document from C:\TempPDFs or C:\PDFDocuments Adobe Acrobat (and the underlying Windows processes it uses for signature verification) will primarily interact with this simplified path, avoiding the complex characters in your user profile directory. This can often prevent the encoding conflict that leads to the verification error.

    Let me know how it goes. 
m
Participating Frequently
July 3, 2025

I tried your suggested solution, but Adobe still shows the message ‘There was a problem with at least one signature’.