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Email body is empty when sending PDF file using send by email feature

New Here ,
Nov 01, 2023 Nov 01, 2023

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Hello everyone,

 

We have an issue where emails sent using the Adobe Acrobat send by email feature have a blank body. No text, no formatting, no signature. This issue doesn't occur if the PDF is attached to a new email. I've attached screenshots showing what is expected and what actually happens.

 

We are using Microsoft Outlook for Microsoft 365 64-bit and Adobe Acrobat Standard 64-bit on a Windows 11 22H2 PC. The emails are sent from a shared mailbox.

 

Any assistance in troubleshooting a solution would be appreciated.

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General troubleshooting , Modern Acrobat

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correct answers 1 Correct answer

New Here , Jan 29, 2024 Jan 29, 2024

This outlook setiup fied it for us:

 

Create a new outlook profile


Add the shared mailbox in outlook (skip the name & password just type in the email address of shared mailbox ).
 

When it asks for password, click sign in with a different (the delegated) account and select the main user account.
once added, make it the default account.
 

Go to Options --> Mail --> Always use the default account when composing new messages.

 

Add your personal mailbox as additional mailbox

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New Here ,
Jan 23, 2024 Jan 23, 2024

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HI, where you able so solve this i am experiencing the same problem. thanks!

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New Here ,
Jan 26, 2024 Jan 26, 2024

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This is definately an issue when generating an email send from within an Adobe PDF.  The file attaches, but the body of the email is stripped.  We need a solution

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New Here ,
Jan 29, 2024 Jan 29, 2024

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Has there been a solution to this problem yet? I'm still having this issue, and the work around of "Save the email before sending" it's just that, a work around and not a solution.

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New Here ,
Jan 29, 2024 Jan 29, 2024

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This outlook setiup fied it for us:

 

Create a new outlook profile


Add the shared mailbox in outlook (skip the name & password just type in the email address of shared mailbox ).
 

When it asks for password, click sign in with a different (the delegated) account and select the main user account.
once added, make it the default account.
 

Go to Options --> Mail --> Always use the default account when composing new messages.

 

Add your personal mailbox as additional mailbox

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New Here ,
Jan 31, 2024 Jan 31, 2024

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Your solution worked for us too, thanks Vincent. 

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New Here ,
Feb 07, 2024 Feb 07, 2024

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I need help. When I click share by email (envelope function) in adobe, it composes a new email in my gmail but the PDF from adobe is no longer attaching to the gmail draft! I do not know how to fix this.

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