Email body is empty when sending PDF file using send by email feature

[Joshua3134959495u7]

Hello everyone,

We have an issue where emails sent using the Adobe Acrobat send by email feature have a blank body. No text, no formatting, no signature. This issue doesn't occur if the PDF is attached to a new email. I've attached screenshots showing what is expected and what actually happens.

We are using Microsoft Outlook for Microsoft 365 64-bit and Adobe Acrobat Standard 64-bit on a Windows 11 22H2 PC. The emails are sent from a shared mailbox.

Any assistance in troubleshooting a solution would be appreciated.

[Vincent34997911vsmx]

HI, where you able so solve this i am experiencing the same problem. thanks!

[Chris25178209ebt6]

This is definately an issue when generating an email send from within an Adobe PDF.  The file attaches, but the body of the email is stripped.  We need a solution

[Sophie35119845730m]

Has there been a solution to this problem yet? I'm still having this issue, and the work around of "Save the email before sending" it's just that, a work around and not a solution.

[Vincent34997911vsmx · Accepted solution]

This outlook setiup fied it for us:

Create a new outlook profile

Add the shared mailbox in outlook (skip the name & password just type in the email address of shared mailbox ).
 

When it asks for password, click sign in with a different (the delegated) account and select the main user account.
once added, make it the default account.
 

Go to Options --> Mail --> Always use the default account when composing new messages.

Add your personal mailbox as additional mailbox

[Joshua3134959495u7]

Your solution worked for us too, thanks Vincent. 

[Doctor353153446fz0]

I need help. When I click share by email (envelope function) in adobe, it composes a new email in my gmail but the PDF from adobe is no longer attaching to the gmail draft! I do not know how to fix this.