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Joshua3134959495u7
New Participant
November 2, 2023
Answered

Email body is empty when sending PDF file using send by email feature

  • November 2, 2023
  • 4 replies
  • 5885 views

Hello everyone,

 

We have an issue where emails sent using the Adobe Acrobat send by email feature have a blank body. No text, no formatting, no signature. This issue doesn't occur if the PDF is attached to a new email. I've attached screenshots showing what is expected and what actually happens.

 

We are using Microsoft Outlook for Microsoft 365 64-bit and Adobe Acrobat Standard 64-bit on a Windows 11 22H2 PC. The emails are sent from a shared mailbox.

 

Any assistance in troubleshooting a solution would be appreciated.

    This topic has been closed for replies.
    Correct answer Vincent34997911vsmx

    This outlook setiup fied it for us:

     

    Create a new outlook profile


    Add the shared mailbox in outlook (skip the name & password just type in the email address of shared mailbox ).
     

    When it asks for password, click sign in with a different (the delegated) account and select the main user account.
    once added, make it the default account.
     

    Go to Options --> Mail --> Always use the default account when composing new messages.

     

    Add your personal mailbox as additional mailbox

    4 replies

    V
    Vincent34997911vsmxCorrect answer
    New Participant
    January 30, 2024

    This outlook setiup fied it for us:

     

    Create a new outlook profile


    Add the shared mailbox in outlook (skip the name & password just type in the email address of shared mailbox ).
     

    When it asks for password, click sign in with a different (the delegated) account and select the main user account.
    once added, make it the default account.
     

    Go to Options --> Mail --> Always use the default account when composing new messages.

     

    Add your personal mailbox as additional mailbox

      J
      Joshua3134959495u7Author
      New Participant
      February 1, 2024

      Your solution worked for us too, thanks Vincent. 

      S
      Sophie35119845730m
      New Participant
      January 30, 2024

      Has there been a solution to this problem yet? I'm still having this issue, and the work around of "Save the email before sending" it's just that, a work around and not a solution.

      C
      Chris25178209ebt6
      New Participant
      January 26, 2024

      This is definately an issue when generating an email send from within an Adobe PDF.  The file attaches, but the body of the email is stripped.  We need a solution

      V
      Vincent34997911vsmx
      New Participant
      January 24, 2024

      HI, where you able so solve this i am experiencing the same problem. thanks!

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