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S
SBurke
New Participant
October 22, 2019
Answered

Email Icon Missing from toolbar with new release

  • October 22, 2019
  • 3 replies
  • 10106 views

Since the update to the newest version earlier this month I am unable to email directly from the toolbar and must once again run through the right panel (which is 3 extra steps) to email a document.  Please update the "fix" what was working before.  Many of us like the efficiency of emailing directly from the toolbar.

 

Here is the link to the fix that previously worked:

https://helpx.adobe.com/acrobat/kb/send-email-attachment.html

 

Thank you,

Stacie

    Correct answer Brandon28030357j74g

    The only work around I can see for this is going back to Adobe Classic View:

    https://community.adobe.com/t5/acrobat-discussions/acrobat-2023-how-to-revert-to-classic-gui-user-interface/m-p/14052807#M426838

     

    Email Icon will be present in the same area.

     

     

    3 replies

    K
    Karyn6C1A
    New Participant
    April 21, 2022

    That doesn't work - the video shows all of the steps I don't want to have to make.  The current version now has two buttons on the toolbar that do exactly the same thing and require multiple steps to perform.  If you hold your mouse over each icon they both say 'share file for viewing or commenting and track changes".  If that's what I want to do I would select the SHARE button.  When I want to simply send the file in an email, the Email icon should attach it directly to an email message for sending.  I want that icon back that has been a standard option for YEARS.

      B
      Brandon28030357j74gCorrect answer
      New Participant
      April 15, 2024

      The only work around I can see for this is going back to Adobe Classic View:

      https://community.adobe.com/t5/acrobat-discussions/acrobat-2023-how-to-revert-to-classic-gui-user-interface/m-p/14052807#M426838

       

      Email Icon will be present in the same area.

       

       

        R
        Adobe Employee
        Rohit_Anand
        Adobe Employee
        October 24, 2019

        Adobe Acrobat DC and Reader DC official update (19.021.20049) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

         

        More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

         

        Please try it out and let us know your feedback!

        Thanks for your patience and support!

         

        Rohit Anand

        (Acrobat Desktop Team)

        S
        SBurkeAuthor
        New Participant
        October 24, 2019

        Thank you!

         

        I can confirm that it again works as designed.

        AkanchhaS8194121
        AkanchhaS8194121
        Brainiac
        October 29, 2019

        Thanks for taking out time and sharing update.

         

        -Akanchha 

        AkanchhaS8194121
        AkanchhaS8194121
        Brainiac
        October 23, 2019

        Hey Stacie,

         

        Thanks for reaching out. 

        Please confirm the exact verion of Acrobat and OS you are working on? Open Acrobat>Help>About Acrobat

         

        Note: We are aware about of this issue and has been reported to the team. They are currently working on the fix.

        We do appreciate your patience.

         

        Regards,

        Akanchha 

        S
        SBurkeAuthor
        New Participant
        October 23, 2019

        Hi Akanchha,

         

        I am on Windows 10, 64 bit and I am on the newest build of Acrobat Pro DC.  Thank you for your reply.

         

        Stacie

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