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escobia225
Inspiring
August 3, 2020
Answered

EOF issue

  • August 3, 2020
  • 3 replies
  • 8758 views

I have seen 1/2 dozen "answers" to this problem with no solutions. This is an important problem. I am trying to send documents to aa court and I get the eof not showed message. It has cost me a great deal of time.

I have the newest Adobe Acrobat reader , the files were scanned on my hp scanner ans saved. Please don't answer with more questions unless absolutely necessary. I need someone who knows what they are doing. Thanks.

This topic has been closed for replies.
Correct answer escobia225

I can't see any EOF error with this file.


Thank you very much for your referral. the 1st person on your list found the error and fixed it on all the documents. It went through perfectly.

I just read someplace that the H/P1510  3 in 1 printer/scanner... when you save a file in PDF it is an old format, hence the missing EOF. Not sure that was it. As I saaid, I am not a tech wizard but I am a happy camper. Thank you.

3 replies

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escobia225Author
Inspiring
August 4, 2020

Thank you all for your repponses. As the saying goes, you get what you ask for. Unfortunately I won't read a messaage that is a page long. At 67 I am easilt frustrated and can no longer follow instructions. I am good at what I d and I stick to that. Perhaps I can find someone who can turn my PDF's into PDF's "with" EOF's

ls_rbls
ls_rbls
Community Expert
August 4, 2020

Share one copy of the file and let's see I can try and fix it.

 

The file can be examined in a text file editor , like notepad, and open it as a text file.

 

As long as the file is not encrypted, I can examine the EOF trailer.  

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escobia225Author
Inspiring
August 4, 2020

I put it in notepad but it only saves as a pdf. I copied the whol file but there was an error on this page. how can I send it? Email?

 

Bernd Alheit
Bernd Alheit
Community Expert
August 3, 2020

How does you send the file? Can you post a screenshot of the message?

ls_rbls
ls_rbls
Community Expert
August 3, 2020

You need to show some logs is what you need to do.

 

No one knows, and no one  would ever know because, unless you share the file that is causing this error, no one can really tell what is causing it.

 

Usually this error is related to a PDF that was created with another PDF source creation tool or program. Trying to apply digital signature (like in the case of some Live Cycle Designer (XFA) forms), won't work in Adobe Acrobat Pro, for example.

 

File corruption is also attributed to that type of error and possibly neglected system maintenance, like lack of updates, hotfixes, and patches that may address these and other issues but the users don't care to apply them.

 

When a person have reached to this point,  the best course of action is broken down into only two options:

 

  • Contact the creator of the form and have them fix the mness they did, and provide their users with the appropriate updated tools to get their job done

 

 

Technical support is not a magical realm where IT personnel are born with psychic abilities. 

 

When you ask for help you need to come prepared and have on hand (at a minimum) the following :

 

  • what is the workflow that you or your organization employs on a daily basis
  • Are these files shared over a network where more than one user tries to edit the same file located in a mapped networked drive?
  • what does "aa" means , an alcoholic related conviction for drunk driving, rehabilitation ?  What PDF forms handles that? Where can it be downloaded from so it can be examined?
  • In which operating system operating system  this problem is  occuring
  • what Adobe Reader/Acrobat Pro version(s) are  used
  • Is there any other type of software? ( to include the steps that users choose to follow on their own without taking the time to read help menu  or even  understanding jack rabbit about how computers work in general).

 

So let's start all over again...  

 

Hi.

 

What does your IT department have to say about this problem? Let's start there.

 

Would you mind  providing all the information above,  and additionally sharing a screenshot of the problem, sharing the file, and a memory  dump that captures the event, time and date(s) that shows when this problem manifests?

 

Thank you.

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escobia225Author
Inspiring
August 3, 2020

Wow, I asked for someone who knows what they are doing and looks like I got one/ I should have hadded I don't know what I am doing. I am not an it man now do I have such a department and I would have no idea where to t\find the logs you suggest. I am a Pastor trying to get some unclaimed funds of my deceasd fther's and I need to become the Admin to do that.

I tried to send you one of the files. Ironically, the group that helps people have a program that does not accept pdf's.

The questions you proposed do not apply. This one qquestion does:In which operating system operating system this problem is occuring I am using win 10 with Moxilla Firefox. As faar Acrobat, I tried to updte it and was told it was already the latest model.

 

In short, I have about 10 docs which ws filled out on an oline DIY legal program. We cant blame that because the Death and Birth erts were made on my Computer. The program I add them too is an online submission for the court. I add them all and then get the message that there is no eof.  Oh, and AA simplly is A that was inadvertantly double keyed.

ls_rbls
ls_rbls
Community Expert
August 3, 2020

Ok, so what I'm gathering is that you don't have Adobe Acrobat Pro DC nor Adobe Reader DC installed in your computer is that. And if you have it installed, you havent used it, correct?

 

So, since you mentioned that the court program doesn't accept PDF format ,  I imagine that all of your documents are scanned image copies of your original documents. Can you confirm if these scanned copies of your docuemnts are saved as .PNG or .JPEG files

 

And you also mentioned about using  Mozilla Firefox web browser to upload all the documents that the court is requiring from you through their own online service, correct?

 

Would you mind sharing the link to the court website. I would like to see what online service is that and read about their requirements.

 

However, you can still use Adobe Acrobat Pro to combine and merge all these scanned documents into one single  PDF file, and then export it to  an image file document . This should be able to upload a single document to the court instead of one by one.

 

See if the slide below helps you achieve this:

 

First combine all of your scanned documents using these steps with Acrobat Pro (this won't work with Adobe Reader you need Acrobat Pro DC):

 

 

 

When you get all your documents combined as a single PDF document, save this file. Then do this other step:

 

 

Once the file is ready you'll have a single image document in .PNG image file format ready to upload to the court.

 

See if this is the solution that you were looking for.

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