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Steve37774382aign
Participant
June 1, 2024
Question

error 0x80070194

  • June 1, 2024
  • 1 reply
  • 2948 views

After installing the new Acrobat version, I get this error code as I try to open older PDF files.

Help!

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 17, 2024

Hi there 
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20857 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/4cpow6h and see if that works.

 

~Amal

K
ken_kpjp
Participant
May 29, 2025

how do download

 

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 21, 2025

Hi there 

 

Hope you are doing well and thanks for reaching out. 

 

Please check the steps shared in the help page: https://adobe.ly/3GWe6kn and see if that works.

 

Let us know if you experience any trouble and need more help

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