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error 0x80070194

New Here ,
Jun 01, 2024 Jun 01, 2024

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After installing the new Acrobat version, I get this error code as I try to open older PDF files.

Help!

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General troubleshooting , How to , PDF

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Adobe Employee ,
Jun 17, 2024 Jun 17, 2024

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Hi there 
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20857 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/4cpow6h and see if that works.

 

~Amal

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