Error 1328/1603

Report · Jun 07, 2024

A lot of our end users that have Adobe subscriptions are all getting this error. They state they have occasional issues saving pdf's and printing them, as well as sign-in issues. It seems to be an issue with auto updating. I have repaired the installation and the issues seem to temporarily resolve then persist again. Please advise. Thank you

Here is the description of the error in Event Viewer:

Description:
"Product: Adobe Acrobat (64-bit) - Update 'Adobe Acrobat (24.002.20736)' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127"

Report · Jun 28, 2024

Hi there

Hope you are doing well and thanks for reaching out.

Please try to update the application using the patch manually from the link (https://adobe.ly/3RK3EyI) and see if that works.

Let us know if you experience any trouble and need more help.

~Amal