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Question

Error 16 installing Acrobat DC inCreative Cloud

Forum|Forum|7 years ago
March 6, 2018
1 reply
1337 views

Hi all,

I'm having issues installing Adobe Acrobat PRO DC. Following installing, an error message (as per attached picture) comes up and prevent me from using the program.

I have followed the following answers on the forum already but still no luck.

Configuration error in Adobe Creative Cloud

I would appreciate any help to fix this issue.

Thanks in advance!

This topic has been closed for replies.

Community Expert

Community Expert

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

remove your adobe pcd and slstore folders (see your 2nd link for locations)

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

andyw13412392Author

Participating Frequently

Hi,

Thanks for you help. I went through your instructions step by step but still no luck.
Any ideas?

Much appreciate you time and help.

Thanks!

Community Expert

Community Expert

what's your os?

do you have an acrobat subscription? if yes, are you using the cc desktop app from here to install acrobat, https://creative.adobe.com/products/creative-cloud ?