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Error combining Word files to PDF Desktop app

Community Beginner ,
Feb 27, 2023 Feb 27, 2023

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Hello

Me and my fellow-workers are all having the same issue: we cannot create one PDF using moren than one Word document using the Adope Desktop app.

After pressing the combine button after some time every file gets a yellow traingle with an black exclamation sign and an error (in Dutch, sorry, but translated it states the following:)

"No PDF file was created because an unknown error occurred in Adobe Acrobat"

Not helpfull as it does not refer to the cause nor to a resolution. 

 

Luckily I could advise my colleagues with workarounds by using the online tool or to save the Word document to PDF first in order to combine.

 

A screen shot (Dutch):

2023-02-27.png

 

We are using the following software (all the latest versions):

Microsoft 365-apps for business Version 2301 (build 16026.20200) 
Adobe Acrobat Pro Version 2022.003.20322 64-bits

Windows 11 Pro 22H2 22621.1265 Windows Feature Experience Pack 1000.22638.1000.0

 

 

I tried all other "solutions" in this forum as registry editting etc.. but without success.

Please advice.

 

Thanks and best regards

 

Alberto NL

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Community Expert ,
Feb 27, 2023 Feb 27, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Community Expert ,
Feb 28, 2023 Feb 28, 2023

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Did you try running a Repair Installation from the Help menu of Acrobat?

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New Here ,
Feb 28, 2023 Feb 28, 2023

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We have had the same problem for 2+ weeks now on 2 separate Windows 10 Pro PCs.  It worked fine previously.  The English version of the message is "No PDF file was created because Adobe Acrobat encountered an unidentified error."  We were originally using the 32-bit version of Acrobat Pro, which we uninstalled and replaced with the 64-bit version - this had the same problem.  Running a Repair Installation didn't help either.  Checked the filesystem path length of the .docx Word files we're trying to combine, and they're both well under 256 characters in length.

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Community Beginner ,
Feb 28, 2023 Feb 28, 2023

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Thank you for the reply.

 

"Did you try running a Repair Installation from the Help menu of Acrobat?"

 

Yes I did. No succes.

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Community Expert ,
Feb 28, 2023 Feb 28, 2023

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Look, we're not mind-readers. If you don't tell us what you already tried we're not going to suggest other things...

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Community Beginner ,
Feb 28, 2023 Feb 28, 2023

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Sorry if I sound too short-sighted. I am not a native English speaking person.

Thank you

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New Here ,
Mar 27, 2023 Mar 27, 2023

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I am experiencing the same issue.  Tried re-installing, did not fix the problem.  Tried the repair function, did not fix the problem.  Any suggestions?

Thank you

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Community Beginner ,
May 16, 2023 May 16, 2023

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LATEST

For an unknown reason the problem is solved.

The current versions of the software I use are:

Microsoft 365-apps for business Version 2304 (build 16.0.16327.20200) 
Adobe Acrobat Pro Version 2023.001.20174 64-bits

Windows 11 Pro 22H2 22621.1702 Windows Feature Experience Pack 1000.22641.1000.0

 

Best regards

 

Alberto NL

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