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Albert00
New Participant
February 27, 2023
Question

Error combining Word files to PDF Desktop app

  • February 27, 2023
  • 5 replies
  • 3426 views

Hello

Me and my fellow-workers are all having the same issue: we cannot create one PDF using moren than one Word document using the Adope Desktop app.

After pressing the combine button after some time every file gets a yellow traingle with an black exclamation sign and an error (in Dutch, sorry, but translated it states the following:)

"No PDF file was created because an unknown error occurred in Adobe Acrobat"

Not helpfull as it does not refer to the cause nor to a resolution. 

 

Luckily I could advise my colleagues with workarounds by using the online tool or to save the Word document to PDF first in order to combine.

 

A screen shot (Dutch):

 

We are using the following software (all the latest versions):

Microsoft 365-apps for business Version 2301 (build 16026.20200) 
Adobe Acrobat Pro Version 2022.003.20322 64-bits

Windows 11 Pro 22H2 22621.1265 Windows Feature Experience Pack 1000.22638.1000.0

 

 

I tried all other "solutions" in this forum as registry editting etc.. but without success.

Please advice.

 

Thanks and best regards

 

Alberto NL

    This topic has been closed for replies.

    5 replies

    ls_rbls
    ls_rbls
    Community Expert
    December 25, 2023

    Hi @Albert00 ,

     

    I've noticed that Acrobat is glitchy when you use the method shown in your screenshot.

     

    My recommendation is to move all the desired Word documents to a new folder. It will make the step described below easier.

     

    So, instead of forcing a merge of Microsoft Word documents in Adobe Acrobat,  print the Word documents to PDF first in the new folder that you've created earlier for the Word documents. Using Convert to Adobe PDF is also problematic, so don't use this method either.

     

    Just remeber => select the Word files => Print to PDF

     

    Then you should be able to  combine the PDF files that were created from the Microsoft Word documents in Acrobat  with no issues.

     

     

     

     

      Red Ink Writes
      Red Ink Writes
      Inspiring
      December 26, 2023

      Thank you! I ended up using the web version to combine the jpgs, and it worked fine.

        A
        Albert00Author
        New Participant
        May 16, 2023

        For an unknown reason the problem is solved.

        The current versions of the software I use are:

        Microsoft 365-apps for business Version 2304 (build 16.0.16327.20200) 
        Adobe Acrobat Pro Version 2023.001.20174 64-bits

        Windows 11 Pro 22H2 22621.1702 Windows Feature Experience Pack 1000.22641.1000.0

         

        Best regards

         

        Alberto NL

        Red Ink Writes
        Red Ink Writes
        Inspiring
        December 24, 2023

        Did anyone get an answer to this issue? I am having the same problem.

          Abambo
          Abambo
          Community Expert
          December 24, 2023
          quote

          Did anyone get an answer to this issue? I am having the same problem.


          By @Red Ink Writes

          You are having the problem with JPEG files. That may be different… I just tried with a current Office 365 Word and a current Acrobat DC, and it worked fine.

           

           

           

          ABAMBO | Hard- and Software Engineer | Photographer
            S
            Steven291017413xxo
            New Participant
            March 27, 2023

            I am experiencing the same issue.  Tried re-installing, did not fix the problem.  Tried the repair function, did not fix the problem.  Any suggestions?

            Thank you

            try67
            try67
            Community Expert
            February 28, 2023

            Did you try running a Repair Installation from the Help menu of Acrobat?

            G
            Gill28241738njub
            New Participant
            February 28, 2023

            We have had the same problem for 2+ weeks now on 2 separate Windows 10 Pro PCs.  It worked fine previously.  The English version of the message is "No PDF file was created because Adobe Acrobat encountered an unidentified error."  We were originally using the 32-bit version of Acrobat Pro, which we uninstalled and replaced with the 64-bit version - this had the same problem.  Running a Repair Installation didn't help either.  Checked the filesystem path length of the .docx Word files we're trying to combine, and they're both well under 256 characters in length.

            kglad
            kglad
            Community Expert
            February 28, 2023

            in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

             

            p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

             

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