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Error - Enabled extended features in Adobe Acrobat

New Here ,
Jan 14, 2023 Jan 14, 2023

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When opening the same file on two computers with the same version of Adobe Acrobat, one computer running Windows 11 opens the file with no issues, but another computer running Windows 10 displays the attached message.

On the Windows 10 computer, the form cannot be filled in, while the same file can be filled in on the Windows 11 desktop.  I attached the message and the Acrobat version screenshot.

I am grateful for any help.

 

Charles

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PDF forms

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Adobe Employee ,
Jan 16, 2023 Jan 16, 2023

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Hi Charles2794039998rd,

 

Thank you for reaching out.

 

Please share the file with us so we can replicate the behavior.

Did you check if the issue occurs with a particular file?

Share the steps you take to fill the form that results in the error message.

 

Thanks,

Meenakshi

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Community Expert ,
Jan 17, 2023 Jan 17, 2023

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Don't enable extended features !

This feature has been deprecated since the release of Acrobat Reader XI (11) in 2012.

Acrobat Reader XI and Acrobat Reader DC no longer need the form to be "Reader Extended" to be able to save it after completion by the end user.

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New Here ,
Jan 18, 2023 Jan 18, 2023

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Hi

Thank you for the replies.  I had to uninstall Reader, reboot, remove all registry entries, remove all remaining folders related to Reader and then reinstall Adobe Acrobat Reader 64 bit.  That fixed the problem.

Charles

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