Error in Converting word documents to pdf using Acrobat Add-in after new update

Question

I am using adobe acrobat pro version 2024.002.21005 and Office 365 2408 (Buide 17928.20216). After the update I am not able to convert the word documents to pdf. I tried reinstalling both Office 365 and Adobe Acrobat but the issue persist. The ICONs in the Word ribbon under Acrobat are also not visible. I again tried reinstalling Acrobat. After reinstalling, for less than a minute the PDFmaker addin work fine and pdf is created but just after some time it stops working and the ICONs go missing.

akagarg17099634 · Answer

Hi @sank8.b

Thanks for reporting the issue. Can you please confirm the following :

Are you using any external monitor setup?
OS details
Also, Can you please share us the logs so that we can look into the issue
Steps
1. Close Acrobat
2. Download and run Diagnostics utility https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
3. Select Start Diagnostics.
4. Now Open Acrobat and reproduce the issue.
5. Select Stop Monitoring, and share the log ID with us.

Thanks,

Akanksha Garg

Adobe Acrobat Team

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded