Error: invalidfileaccess; OffendingCommand: showpage

[justingoo]

Hi,

I've got a user on a Windows 7 PC using Adobe Acrobat X from Adobe CS6.  She's having intermittent issues trying to print to PDF.   She is getting the attached error message. 

Can someone please help?

Thank you,

Justin

[Adorobat]

Hi justingoo,

Please refer to the following links:

Troubleshoot PostScript errors

I get an error invalidfileaccess when distilling a postscript file in Adobe Distiller XI

Thank You,

Shivam

[justingoo]

Hi,

I did initially think that the issue was a file permission issue.   But she is trying to save the PDF directly to her desktop, which she definitely has write permissions for.

Additionally, she's not launching PDF distiller manually, but rather just selecting the "Adobe PDF" printer while in Microsoft Word, and sending it as a print to PDF.   How would she change any of the variables in this case?

Thanks,

Justin

[Adorobat]

Hi justingoo,

Sorry it has taken me so long to reply.

Could you please confirm Acrobat X version installed on the computer?

You may refer to this link for the same: Identify the product and its version for Acrobat and Reader DC

You may also refer to the following links discussing the same issue:

Adobe Acrobat Pro Distiller won't produce a pdf file

Unable to Print to PDF

Acrobat 8 Pro - partial printing under Windows 7 x64 - any ideas?

Thanks,

Shivam