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A
Anonymous
October 8, 2019
Question

Error messages when loading PDFs from embedded Excel document

  • October 8, 2019
  • 1 reply
  • 12416 views

Hello,

 

I am currently looking into two error messages that seem to occur when trying to open up embedded PDF documents from an Excel document. These error messages do not seem to occur when opening the PDF files directly from file explorer.

 

Any advice on how to resolve these error messages would be greatly appreciated. 

 

Kind Regards,

 

Ryan 

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    October 9, 2019

    Hi Ryan,

     

    Thanks for reaching out. As described above, you are getting error messages when loading PDFs from embedded Excel document, correct?

     

    As the documents are opening fine when opened directly from the file explorer, there seen to be an issue with the excel file.

     

    Is the file located locally on your computer or is it on a shared network? Please try to download the file to your computer and check.

     

    Please try to add the location of the file in Adobe Acrobat/Reader. Go to Edit (Windows), Adobe Acrobat/Reader (Mac) > Preferences > Enhanced Security > Add File And Add Folder Path > Click OK and check.

     

    For testing purpose, please try to turn off the protected view. Go to Edit (Windows), Adobe Acrobat/Reader (Mac) > Preferences > Enhanced Security > Turn off the Protected view and uncheck the Enhanced security > click OK > Restart the computer and check.

    Note: Please turn on the security after testing, irrespective of the result.

     

    If turning off the security works for you, please refer to the steps in the help article - https://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html

     

    Additional information: Make sure you have the latest version of Adobe Acrobat/Reader installed. Go to Help > Check for Updates. For detailed information please use the help link  https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

     

     

    Let us know how it goes

     

    Regards

    Amal

    B
    Bill.R
    Participating Frequently
    April 20, 2022

    I have the same problem.  I've embedded a PDF file (not a link) in an Excel spreadsheet,  The source file opens fine if I open it in Windows, but I get the following error if I try to open it from within Excel:

    I followed all the suggestions in the previous post and nothing works.  I'm running the ltest version of Acrobat.  I tried disabling all of the advanced security features.  I added the folder and file name to trused sources (not sure why that would matter since the embedded file isn't a link).  Nothing works.

     

    How do I fix this?

    B
    Bill.R
    Participating Frequently
    April 21, 2022

    Hi there

     

    Hope you are doing well and sorry for the trouble.

     

    Is this an issue with a particular PDF file or with all the PDFs that you embed into Excel? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer locally and check again.

     

    Also, please share a small video recording of the steps you are doing and the issue you are experiencing for a better understanding.

     

    Make sure you have the recent version 22.1.20117 (Win), 22.1.20112 (Mac). Go to Help > Check for updates and reboot the computer once.

     

    Regards

    Amal


    > Is this an issue with a particular PDF file or with all the PDFs that you embed into Excel?

    This only happens when I try to open a PDF that was created using the BarTender label printing software, using "Microsoft Print to PDF".  The file that is giving me the problem is attached.

    > If the file is stored on a shared network/drive, please download it to your computer locally and check again.

    I've tried both ways; it doesn't work in either case.

    > please share a small video recording of the steps you are doing and the issue you are experiencing for a better understanding.

    I recorded a video as requested which is attached.

    > Make sure you have the recent version 22.1.20117 (Win)...

    As I stated in ym original post, I already verified that I'm running the latest version of Acrobat.

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