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A
Anonymous
October 8, 2019
Question

Error messages when loading PDFs from embedded Excel document

  • October 8, 2019
  • 1 reply
  • 12416 views

Hello,

 

I am currently looking into two error messages that seem to occur when trying to open up embedded PDF documents from an Excel document. These error messages do not seem to occur when opening the PDF files directly from file explorer.

 

Any advice on how to resolve these error messages would be greatly appreciated. 

 

Kind Regards,

 

Ryan 

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    October 9, 2019

    Hi Ryan,

     

    Thanks for reaching out. As described above, you are getting error messages when loading PDFs from embedded Excel document, correct?

     

    As the documents are opening fine when opened directly from the file explorer, there seen to be an issue with the excel file.

     

    Is the file located locally on your computer or is it on a shared network? Please try to download the file to your computer and check.

     

    Please try to add the location of the file in Adobe Acrobat/Reader. Go to Edit (Windows), Adobe Acrobat/Reader (Mac) > Preferences > Enhanced Security > Add File And Add Folder Path > Click OK and check.

     

    For testing purpose, please try to turn off the protected view. Go to Edit (Windows), Adobe Acrobat/Reader (Mac) > Preferences > Enhanced Security > Turn off the Protected view and uncheck the Enhanced security > click OK > Restart the computer and check.

    Note: Please turn on the security after testing, irrespective of the result.

     

    If turning off the security works for you, please refer to the steps in the help article - https://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html

     

    Additional information: Make sure you have the latest version of Adobe Acrobat/Reader installed. Go to Help > Check for Updates. For detailed information please use the help link  https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

     

     

    Let us know how it goes

     

    Regards

    Amal

    B
    Bill.R
    Participating Frequently
    April 20, 2022

    I have the same problem.  I've embedded a PDF file (not a link) in an Excel spreadsheet,  The source file opens fine if I open it in Windows, but I get the following error if I try to open it from within Excel:

    I followed all the suggestions in the previous post and nothing works.  I'm running the ltest version of Acrobat.  I tried disabling all of the advanced security features.  I added the folder and file name to trused sources (not sure why that would matter since the embedded file isn't a link).  Nothing works.

     

    How do I fix this?

    B
    Bill.R
    Participating Frequently
    April 27, 2022

    Hi there

     

    I have checked the PDF file and run some tests and found that the issue is due to some syntax error.

     

    Please open the PDF file with Adobe Acrobat Pro DC

    • Go to Tools
    • Preflight
    • Under PDF fixups > Select, convert all pages to RBG and click on analyze and fix.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    • Save the PDF file on your computer locally and then try again to embedd it into Excel and check.

     

    Regards

    Amal


    Hi Amal,

     

    Thanks for digging into this.  But I don't have Adobe Acrobat Pro so I cannot get to the tools you referenced.  

     

    In any case, as I explained in my prior email, this is part of an automated process so inserting an intermediate manual step is not an option.  Acrobat needs to deal with this condition in the same way it does when it opens the file from Windows File explorer.  Why does it behave differently when it opens the file from within Excel?

     

    Also, can you please provide specifics on what the syntax error is so I can pass it along to the label printer software developers?

     

    Best regards,

     

    Bill

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