Skip to main content
A
Anonymous
October 8, 2019
Question

Error messages when loading PDFs from embedded Excel document

  • October 8, 2019
  • 1 reply
  • 12416 views

Hello,

 

I am currently looking into two error messages that seem to occur when trying to open up embedded PDF documents from an Excel document. These error messages do not seem to occur when opening the PDF files directly from file explorer.

 

Any advice on how to resolve these error messages would be greatly appreciated. 

 

Kind Regards,

 

Ryan 

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    October 9, 2019

    Hi Ryan,

     

    Thanks for reaching out. As described above, you are getting error messages when loading PDFs from embedded Excel document, correct?

     

    As the documents are opening fine when opened directly from the file explorer, there seen to be an issue with the excel file.

     

    Is the file located locally on your computer or is it on a shared network? Please try to download the file to your computer and check.

     

    Please try to add the location of the file in Adobe Acrobat/Reader. Go to Edit (Windows), Adobe Acrobat/Reader (Mac) > Preferences > Enhanced Security > Add File And Add Folder Path > Click OK and check.

     

    For testing purpose, please try to turn off the protected view. Go to Edit (Windows), Adobe Acrobat/Reader (Mac) > Preferences > Enhanced Security > Turn off the Protected view and uncheck the Enhanced security > click OK > Restart the computer and check.

    Note: Please turn on the security after testing, irrespective of the result.

     

    If turning off the security works for you, please refer to the steps in the help article - https://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html

     

    Additional information: Make sure you have the latest version of Adobe Acrobat/Reader installed. Go to Help > Check for Updates. For detailed information please use the help link  https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

     

     

    Let us know how it goes

     

    Regards

    Amal

    B
    Bill.R
    Participating Frequently
    April 20, 2022

    I have the same problem.  I've embedded a PDF file (not a link) in an Excel spreadsheet,  The source file opens fine if I open it in Windows, but I get the following error if I try to open it from within Excel:

    I followed all the suggestions in the previous post and nothing works.  I'm running the ltest version of Acrobat.  I tried disabling all of the advanced security features.  I added the folder and file name to trused sources (not sure why that would matter since the embedded file isn't a link).  Nothing works.

     

    How do I fix this?

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    April 24, 2025

    Morning Anand 

     

    Attempted to add process monitor too but requires download, anything of that nature requires me to go through IT to request admin rights. That's how locked down/up to date our systems are. 

     

    Initated same task opening 3 PDFs that were all throwing back the error, this extended log may help identify what is casuing this issue.

     

    TraceSourceApp Information: 0 : Process found for moinitoring: 2
    DateTime=2025-04-24T10:02:34.5567985Z
    TraceSourceApp Information: 0 : Starting ProcDump for Acrobat (PID: 8552)
    DateTime=2025-04-24T10:02:34.5567985Z
    TraceSourceApp Information: 0 : Starting ProcDump for Acrobat (PID: 23584)
    DateTime=2025-04-24T10:02:34.5567985Z
    TraceSourceApp Error: 1 : Could not find a part of the path 'C:\Users\[user]\AppData\Local\Temp\Acrobat_Diagnostics\Output\20250424110221\LicensingLogs\NGL\.QWRvYmVMaWNlbnNpbmdIZWxwZXJ7fTFvVWcwNEt6MHhEZTd6bVg4MFE1S1pzUWprR2pZMDN0e311MDFiNjUwN2FkMjk5ODgyYmI0N2FhNDVlNGMxMmMxZWZmZTE0NzdkYTljODZkZTQ1YTI3YzBlNTBhNDY1ZjE2MTEw'.
    DateTime=2025-04-24T10:02:34.7007813Z
    TraceSourceApp Information: 0 : Exporting Registry
    DateTime=2025-04-24T10:02:40.8320022Z
    TraceSourceApp Information: 0 : Downloading and launching process monitor...
    DateTime=2025-04-24T10:02:41.6809621Z
    TraceSourceApp Information: 0 : Stopping procdump monitoring
    DateTime=2025-04-24T10:03:07.6608489Z
    TraceSourceApp Information: 0 : ProcDump Output (PID 23584):
    ProcDump v11.0 - Sysinternals process dump utility
    Copyright (C) 2009-2022 Mark Russinovich and Andrew Richards
    Sysinternals - www.sysinternals.com

    Process: Acrobat.exe (23584)
    Process image: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
    CPU threshold: n/a
    Performance counter: n/a
    Commit threshold: n/a
    Threshold seconds: n/a
    Hung window check: Disabled
    Log debug strings: Disabled
    Exception monitor: Unhandled
    Exception filter: [Includes]
    *
    [Excludes]
    Terminate monitor: Enabled
    Cloning type: Disabled
    Concurrent limit: n/a
    Avoid outage: n/a
    Number of dumps: 1
    Dump folder: C:\Users\Jxxxxxx\AppData\Local\Temp\Acrobat_Diagnostics\Temp\20250424110221\Dumps\
    Dump filename/mask: monitor_PROCESSNAME_PID_YYMMDD_HHMMSS
    Queue to WER: Disabled
    Kill after dump: Disabled


    Press Ctrl-C to end monitoring without terminating the process.

    [11:02:35] Exception: E06D7363.?AVRNAException@@
    [11:02:35] Exception: E06D7363.?AVRNAException@@
    [11:02:35] Exception: 40080201
    [11:02:36] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:36] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:36] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:36] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:36] Exception: E06D7363.?AVsystem_error@std@@
    [11:02:36] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:37] Exception: E06D7363.?AVRSException@@
    [11:02:37] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:37] Exception: E06D7363.?AVRSException@@
    [11:02:37] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:37] Exception: E06D7363.?AVRSException@@
    [11:02:37] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:37] Exception: E06D7363.?AVRSException@@
    [11:02:37] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:37] Exception: E06D7363.?AVRSException@@
    [11:02:37] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:37] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:37] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:37] Exception: E06D7363.?AVRSException@@
    [11:02:37] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:38] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:38] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:38] Exception: E06D7363.?AVACEException@@
    [11:02:38] Exception: E06D7363.?AVACEException@@
    [11:02:40] Exception: E06D7363.?AVXMP_Error@@
    [11:02:40] Exception: E06D7363.?AVXMP_Error@@
    [11:02:40] Exception: E06D7363.?AVsystem_error@std@@
    [11:02:42] Exception: 40080201
    [11:02:43] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:43] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:43] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:43] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:43] Exception: E06D7363.?AVsystem_error@std@@
    [11:02:43] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:44] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:44] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:45] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:45] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:45] Exception: E06D7363.?AVXMP_Error@@
    [11:02:45] Exception: E06D7363.?AVXMP_Error@@
    [11:02:45] Exception: E06D7363.?AVsystem_error@std@@
    [11:02:47] Exception: 40080201
    [11:02:48] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:48] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:48] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:48] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:48] Exception: E06D7363.?AVsystem_error@std@@
    [11:02:48] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:49] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:49] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:50] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:50] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:50] Exception: E06D7363.?AVXMP_Error@@
    [11:02:50] Exception: E06D7363.?AVXMP_Error@@
    [11:02:50] Exception: E06D7363.?AVsystem_error@std@@
    [11:02:52] Exception: 40080201
    [11:02:53] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:53] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:53] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:53] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:53] Exception: E06D7363.?AVsystem_error@std@@
    [11:02:53] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:54] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:54] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:55] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:55] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:57] Exception: E06D7363.?AVXMP_Error@@
    [11:02:57] Exception: E06D7363.?AVXMP_Error@@
    [11:02:57] Exception: E06D7363.?AVsystem_error@std@@
    [11:02:59] Exception: 40080201
    [11:02:59] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:02:59] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:03:00] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:03:00] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:03:00] Exception: E06D7363.?AVsystem_error@std@@
    [11:03:00] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:03:01] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:03:01] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:03:01] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:03:01] Exception: E06D7363.?AU_ASExceptionInfo@@
    [11:03:04] Exception: E06D7363.?AVXMP_Error@@
    [11:03:04] Exception: E06D7363.?AVXMP_Error@@
    [11:03:04] Exception: E06D7363.?AVsystem_error@std@@

    ^C
    [11:03:08] Dump count not reached.


    DateTime=2025-04-24T10:03:08.0530660Z
    TraceSourceApp Error: 1 : No dump created for 23584
    DateTime=2025-04-24T10:03:08.0530660Z
    TraceSourceApp Information: 0 : ProcDump Output (PID 8552):
    ProcDump v11.0 - Sysinternals process dump utility
    Copyright (C) 2009-2022 Mark Russinovich and Andrew Richards
    Sysinternals - www.sysinternals.com

    Process: Acrobat.exe (8552)
    Process image: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
    CPU threshold: n/a
    Performance counter: n/a
    Commit threshold: n/a
    Threshold seconds: n/a
    Hung window check: Disabled
    Log debug strings: Disabled
    Exception monitor: Unhandled
    Exception filter: [Includes]
    *
    [Excludes]
    Terminate monitor: Enabled
    Cloning type: Disabled
    Concurrent limit: n/a
    Avoid outage: n/a
    Number of dumps: 1
    Dump folder: C:\Users\Jxxxxxx\AppData\Local\Temp\Acrobat_Diagnostics\Temp\20250424110221\Dumps\
    Dump filename/mask: monitor_PROCESSNAME_PID_YYMMDD_HHMMSS
    Queue to WER: Disabled
    Kill after dump: Disabled


    Press Ctrl-C to end monitoring without terminating the process.

    [11:02:35] Exception: 40080202
    [11:02:42] Exception: 40080202
    [11:02:47] Exception: 40080202
    [11:02:52] Exception: 40080202
    [11:02:59] Exception: 40080202

    ^C
    [11:03:08] Dump count not reached.


    DateTime=2025-04-24T10:03:08.1322007Z
    TraceSourceApp Error: 1 : No dump created for 8552
    DateTime=2025-04-24T10:03:08.1322007Z
    TraceSourceApp Information: 0 : Downloading Procmon
    DateTime=2025-04-24T10:03:54.3219882Z
    TraceSourceApp Error: 1 : Procmon did not launch
    DateTime=2025-04-24T10:04:01.4208372Z
    TraceSourceApp Information: 0 : Fetching the acrobat version info.:DC
    DateTime=2025-04-24T10:04:01.4208372Z
    TraceSourceApp Information: 0 : Enabling broker logs
    DateTime=2025-04-24T10:04:01.4208372Z
    TraceSourceApp Information: 0 : Adobe launched, trying to attach the debugger...
    DateTime=2025-04-24T10:04:01.4220389Z
    TraceSourceApp Information: 0 : expose_startstop_in_worker
    DateTime=2025-04-24T10:04:01.4220389Z
    TraceSourceApp Information: 0 : Please reproduce the steps that led to the issue and then select Stop diagnostics
    DateTime=2025-04-24T10:04:01.4220389Z
    TraceSourceApp Information: 0 : Processing. please wait...
    DateTime=2025-04-24T10:04:01.4220389Z
    TraceSourceApp Information: 0 : Please wait. Generating Acrobat dumps
    DateTime=2025-04-24T10:04:01.4220389Z
    TraceSourceApp Information: 0 : Process Name: Acrobat, Process ID: 8552
    DateTime=2025-04-24T10:04:01.4220389Z
    TraceSourceApp Information: 0 : Process Name: Acrobat, Process ID: 23584
    DateTime=2025-04-24T10:04:01.4220389Z
    TraceSourceApp Information: 0 : Closing process monitor. This may take some time...
    DateTime=2025-04-24T10:04:01.9140117Z
    TraceSourceApp Information: 0 : Restore the broker logs config.
    DateTime=2025-04-24T10:04:05.4242786Z
    TraceSourceApp Information: 0 : Disabled broker log
    DateTime=2025-04-24T10:04:05.4242786Z
    TraceSourceApp Information: 0 : Disable Sustain AcroLog.
    DateTime=2025-04-24T10:04:05.4242786Z
    TraceSourceApp Information: 0 : Deleting Acro LogLevel.
    DateTime=2025-04-24T10:04:05.4242786Z
    TraceSourceApp Information: 0 : Disable PDFMakerlog.
    DateTime=2025-04-24T10:04:05.4242786Z
    TraceSourceApp Information: 0 : Aborting the worker thread.
    DateTime=2025-04-24T10:04:05.4242786Z
    TraceSourceApp Information: 0 : Copy the procmon config file.
    DateTime=2025-04-24T10:04:05.4242786Z
    TraceSourceApp Information: 0 : procmon file dirty state:False
    DateTime=2025-04-24T10:04:05.4242786Z
    TraceSourceApp Information: 0 : Copying Install Logs
    DateTime=2025-04-24T10:04:05.4242786Z
    TraceSourceApp Information: 0 : Check Install Path
    DateTime=2025-04-24T10:04:05.4242786Z
    TraceSourceApp Information: 0 : file does not existC:\WINDOWS\Temp\AdobeARM.log
    DateTime=2025-04-24T10:04:05.4302846Z
    TraceSourceApp Information: 0 : file does not existC:\WINDOWS\Temp\AdobeARM_Helper.log
    DateTime=2025-04-24T10:04:05.4307968Z
    TraceSourceApp Information: 0 : file does not existC:\WINDOWS\Temp\AdobeARMService.log
    DateTime=2025-04-24T10:04:05.4307968Z
    TraceSourceApp Information: 0 : File copied successfully
    DateTime=2025-04-24T10:04:05.4307968Z
    TraceSourceApp Information: 0 : Fetching AcroLog Info
    DateTime=2025-04-24T10:04:05.4307968Z
    TraceSourceApp Information: 0 : Copying AcroLog files...
    DateTime=2025-04-24T10:04:05.4307968Z
    TraceSourceApp Information: 0 : Copying AcroLog files...
    DateTime=2025-04-24T10:04:05.4307968Z
    TraceSourceApp Information: 0 : Fetching AcroLog Info
    DateTime=2025-04-24T10:04:05.4510800Z
    TraceSourceApp Information: 0 : Copying PDFMaker files...
    DateTime=2025-04-24T10:04:05.4510800Z
    TraceSourceApp Error: 1 : File does not exist C:\Users\[user]\AppData\Local\Temp\PDFMWord.log
    DateTime=2025-04-24T10:04:05.4520512Z
    TraceSourceApp Error: 1 : File does not exist C:\Users\[user]\AppData\Local\Temp\PDFMPowerPoint.log
    DateTime=2025-04-24T10:04:05.4520512Z
    TraceSourceApp Error: 1 : File does not exist C:\Users\[user]\AppData\Local\Temp\PDFMExcel.log
    DateTime=2025-04-24T10:04:05.4520512Z
    TraceSourceApp Error: 1 : File does not exist C:\Users\[user]\AppData\Local\Temp\PDFMEngine.log
    DateTime=2025-04-24T10:04:05.4520512Z
    TraceSourceApp Error: 1 : File does not exist C:\Users\[user]\AppData\Local\Temp\PDFMOutlookCore.log
    DateTime=2025-04-24T10:04:05.4520512Z
    TraceSourceApp Information: 0 : Copying IPM files...
    DateTime=2025-04-24T10:04:05.4520512Z
    TraceSourceApp Information: 0 : File copied successfully
    DateTime=2025-04-24T10:04:05.4520512Z
    TraceSourceApp Information: 0 : File copied successfully
    DateTime=2025-04-24T10:04:05.4565648Z
    TraceSourceApp Information: 0 : Copy procdump monitoring logs
    DateTime=2025-04-24T10:04:05.4565648Z

     

    Regards


    Hello James, 

     

    Thank you for sharing the details. Could you please collect the logs and share the log file with us? You can either upload it to a cloud storage service or attach it to this community thread. To collect the logs, download and run the log collector tool. Then, reproduce the issue and close the tool. It will generate a file and prompt you to save it. If a log ID is provided, please capture it and share it with us. 

     

    Reagrds,

    Anand Sri.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices