I am currently looking into two error messages that seem to occur when trying to open up embedded PDF documents from an Excel document. These error messages do not seem to occur when opening the PDF files directly from file explorer.
Any advice on how to resolve these error messages would be greatly appreciated.
Thanks for reaching out. As described above, you are getting error messages when loading PDFs from embedded Excel document, correct?
As the documents are opening fine when opened directly from the file explorer, there seen to be an issue with the excel file.
Is the file located locally on your computer or is it on a shared network? Please try to download the file to your computer and check.
Please try to add the location of the file in Adobe Acrobat/Reader. Go to Edit (Windows), Adobe Acrobat/Reader (Mac) > Preferences > Enhanced Security > Add File And Add Folder Path > Click OK and check.
For testing purpose, please try to turn off the protected view. Go to Edit (Windows), Adobe Acrobat/Reader (Mac) > Preferences > Enhanced Security > Turn off the Protected view and uncheck the Enhanced security > click OK > Restart the computer and check.
Note: Please turn on the security after testing, irrespective of the result.
I have the same problem. I've embedded a PDF file (not a link) in an Excel spreadsheet, The source file opens fine if I open it in Windows, but I get the following error if I try to open it from within Excel:
I followed all the suggestions in the previous post and nothing works. I'm running the ltest version of Acrobat. I tried disabling all of the advanced security features. I added the folder and file name to trused sources (not sure why that would matter since the embedded file isn't a link). Nothing works.
Thank you for sharing the details. Could you please collect the logs and share the log file with us? You can either upload it to a cloud storage service or attach it to this community thread. To collect the logs, download and run the log collector tool. Then, reproduce the issue and close the tool. It will generate a file and prompt you to save it. If a log ID is provided, please capture it and share it with us.
Reagrds,
Anand Sri.
Hi Anand
Download of the tool linked is not possible without going through IT, due to requiring admin rights as mentioned above. With this is mind, I have now reached out to IT, they will either cancel my Adobe subscritption & replace it with Bluebeem or give me access to download the requested Adobe log collector tool.
To be honest, it is clear this has been going on since pre 2020 via other threads, I do not have the greatest faith this will get fixed. Below is currently the best I can do to highlight the issue... I'm sure this is more than replicable Adobe end without needing extensive data/logs from Adobe consumers. All you require is one (basic) complex PDF that is inserted into excel with Adobe as the default program, then opened to replicate the issue.
Below files are exactly the same & were embeded the same, like Bill above also in his video. Only difference is the default PDF program. The source PDF file was created in Adobe DC/Pro by me, then shared with my colleague.
First image is from colleague that inserted PDF into excel via Bluebeem, his default PDF program, I have his Job Pack. Works as expected, as it should. This is actually what highlighted that the problem resides with Adobe, not Microsoft. Should not need to be uploading raw PDF files into seperate online folders as a work around based on this for client access, rather than them just being able to pull the PDF from the excel pack.
Second image now embeds the exact same PDF into the exact same excel, however my default PDF program is Adobe. Same file now doesn't work.
System information/logs shouldn't really enter into this. There's one commom denominator and that's the default PDF program used while embedding the file into Excel.
This is the only real issue I have with Adobe and is a deal breaker when I can see other programs do not present the same issue. At times I'm embedding upwards of 50 different PDF files that clients rely on and need to access to complete works.
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