Error opening pdf files

New Here ,
May 05, 2022 May 05, 2022

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There was an error opening this document. The root object is missing or invalid. Adobe Reader 2022.001.20117.  

In other programs (pdf reader) the file opens without problems.

 

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Crash or freeze

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Adobe Community Professional ,
May 05, 2022 May 05, 2022

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Hi,

Is this a new issue after installing an update or a new application?

Can you describe how this file was generated, it looks like an accounting/invoicing software.

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New Here ,
May 05, 2022 May 05, 2022

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Hello, Eric!

 

You're right, the file was created by accounting software. From what I understood, the software had made wrong pdf's header. Looks like third party pdf readers can open the file, because of skipping the check if header match to body. But Adobe Reader always show error message. If I`m correct, maybe there is any registery key to solve the problem.

P.S. The issue doesn`t depend on adobe reader version.

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New Here ,
May 19, 2022 May 19, 2022

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I've opened the pdf file with notepad++ for analizing. At the attached screenshot there is marked line, that i've deleted and file started work well. In addition it was clarified that if our colleagues safe file as PDF (1.5 version) in Micosoft Word 2016 and than use it in accounting software, we have troubles. But if they use Microsoft Word 2019 (pdf version 1.7) it`s ok.

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