Error - The document could not be saved. There was a problem reading this document (105).

[wadeh80369483]

I just registered and installed Adobe Acrobat Pro DC and I cannot save PDF files.

I decided to try the trial period because I was so frustrated with the lack of functionality in Adobe Reader.  I need to be able to sign documents, and even when DC reader works, it takes minutes to open a single document.

First, I uninstalled DC Reader.  That took about a half hour.

Next I signed up for the trial period.  I was surprised that Acrobat was so difficult to download.  I had to attempt a few browser tricks before I could even start the download.

After finally installing Acrobat Pro, I was unable to save PDF files.  I've tried multiple files and tried saving them to new locations, but I get the same error.

To add insult to injury, I couldn't contact tech support because I haven't registered my product.  (That sounds like an error I'd get back when people bought software in a box at the local office store.)

Please either help me resolve this issue or cancel my trial period immediately.  I have no desire to pay for a product that doesn't work and isn't supported.

[John I]

I was able to save by printing to PDF.

Extract pages did not work for me.

[Rahul5FCB]

file>save a copy worked for me

[serah5FA9]

Thank you !!!! This worked .

[Aryan5DD4]

I just pressed Print to PDF and it saved as a PDF. This works too!

[Morris5CA8]

The instruction works like a chime.

[gedi21592]

Found that if you "save as other" then choose "optomized PDF" another box will show up. Select yes then either overwrite the existing file or save in new location.  

[defaultppg2ni349eyx]

THANK YOU!!!

I have had this issue with pds from the IRS website.

This has been driving me nuts.

Your fix works.

Megan

[ARUN5C2D]

Thanks it worked for me also

[AnandSri]

Hi!

Let us know if you are still experiencing this issue with the latest version of the Acrobat/Reader DC version: 21.007.20091 Planned update, Sept 14, 2021

If yes, would it be possible to share a sample PDF file on which you are experiencing this issue along with a screenshot of the error or if possible a video recording?

Also, the current version of the OS is installed.

Regards,

Anand Sri.

[Trevor Stack]

I tried all the above. Happy to share the PDF if you tell me how to do that. Using Adobe Pro DC 32 Bit with most recent update on Windows Enterprise 10 build 18363.

Could it have something to do with the length of the filename and/or that it included _ character?

My co-author was getting the same message with the file working on her computer. At first when I got the message I found that it was saving anyway in spite of the message. But now it doesn't seem to be saving at all.

[Trevor Stack]

After posting my message, and trying all the previous suggestions, it occured to me to try sharing the pdf with my collaborator via the Adobe Document Cloud, i.e. saving it to the Cloud, and it worked. WHY it worked I have no idea, but definitely worth a try for others 🙂

[Arthurjohnston]

I use Acrobat Pro DC, and received the same error.  Given that this in only a 1 page document, none of solutions apply.

A response from Acrobat regarding this issue would be appreciated.

Arthur Johnston

[Arthurjohnston]

Re-installing Adobe Pro DC, resolved the issue.

Arthur Johnston

[ddsanford]

Glad I found this thread! I was unable to use the recommended fix but I was able to use File: Save As Other ... and convert my document to a Word file. That worked just fine for me, as I just need a copy of it on file. I was not inclined to spend a whole lot of time on this and I didn't have to. Thank you all!

[Bruce22250967zd35]

I still cannot get it to save even to a different file of any name or size. Extremely frustrating paying over 200 for a product that does not work. Will be etting rid of adobe and trying something else that has some support live.

[Timothy22474857r4cp]

Extract files is greyed out and cannot be selected. I spent and hour editing a document, and then get this when I tried to save it.

Adobe - if there was a problem reading the file, tell the user before they spend potentially hours working on it only to find when then go to save it that there was  problem reading the file. This is so bad, it's comical (difficult to laugh then when I lost an hour of my life due to this issue). 

[Gloriaeg]

My solution was to open up the PDF at issue > Click File > "Save as Copy" (note not save as) and give it a new name to save it to your directory.   Open it up and use the new version and test it.  That seem to work for me especially for a PDF with form fields that was secured.

[Araceli23097019s7my]

2022 and we still have 105 problems! I followed the steps but after Organize Pages I didnt get the Extract option. 

Tools > Organize Pages - Open - Extract Pages

That's the only extra step I had to do, I was able to sign and save my documents after.

Thank You!!

[Bevi Chagnon - PubCom.com]

In our PDF, the error was caused by an glitch in XFA, Adobe's form technology from Adobe LiveCycle Designer.

Although a bit dated by now, XFA is a powerful form technology that sometimes isn't compatible with Acrobat itself, and I think that's what caused our 105 error.

Our solution:

1. Fill out the form.
2. Rather than saving it, Print to Acrobat PDF (File / Print / Adobe PDF as the printer).

If you need to sign the form, open the "printed" PDF, sign it, and re-save the it.

[Martine5CD2]

I have 6 PDF that were created by Integrity OrgPlus Version 11. I tried to combine them in Adobe Acrobat 2017 but I got the above error message when I tried to save my binder.

Does someone know what I can do to allow me to save the binder?

[ls_rbls]

Verify that when you're executing the combined files action that any of those files are not opened in Acrobat or with any other PDF viewer, or have password restrictions, like digitally certified or password protected with encryption, for example.

You may also want to check that the folder that you're saving the new binder PDF is not restricted, and also verify if the file naming convention of this file contains special or reserved characters, or spaces, or that is too long. (that includes if the file extension of the file is supported by Acrobat).

These are just a few suggestions in the blind.

[Thom Parker]

Try saving them as Optimized. This will cause Acrobat to try to recreate the file. If there is a structural error, this could fix it. It's also possible the PDF contains errors that cannot be fixed, but do not seriously interfere with rendering. 

[NS287]

Whenever I signed the document digitally and tried to save it, this error message kept popping up. I tried to find the cap file and give more permission, but I couldn't find the cap file. I need help. 

[Eric Dumas]

Hi,

Can you confirm:

- the version of the software and operating system

- the location of the original file (email, local, network, cloud...)

Have you checked https://community.adobe.com/t5/acrobat-reader-discussions/finding-the-signature-file-on-my-c-drive/t... for Windows OS

or https://community.adobe.com/t5/acrobat-discussions/digital-signture-file-location-mac-os-x-10-11-6/t... for Mac OS

Thanks

[NS287]

Hi,

I am using Windows 11 and the location of the file is on desktop/cloud. I'm referring to the certificate based digital id. I chekced the link you sent, but I am lost after username portion of the command. I can't find the AppData file.

Thanks for the help