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Error: The file may be a read only, or another user has it open.

Forum|Forum|8 years ago
December 8, 2017
15 replies
102242 views

After my computer did the adobe update on monday, it stopped letting me save. I get the error message, " The file may be a read only, or another user has it open. Please save the document with a different name or in a different location." It is not read only no one else has it open, and I tried all of the above. It also gives me an error, "The document could not be saved. This file could not be found." I have been using these same files, and they worked fine until the new adobe update. I have tried disabling the detail pane and preview pane under file explorer with no resolution. Everything else on my computer works, its just when I am trying to save an adobe file, and I did not have this issue until the new adobe update on monday. I also tried to install the patch for the nov update, and that did not help either. I have also went under properties - general - and made sure that anything that said could storage was disabled. I have tried everything in the adobe forums and anything I could find on the internet and still can not save like I could, before the adobe update. I just now tried Edit>Preferences>Documents - uncheck "Save As optimizes for Fast Web View", and that did not help either. I have also tried Tried Edit/Preferences/Security(Enhanced) unchecked Enable Enhanced Security. I am not using Details View.

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Correct answer Adorobat

Hi hemanth.majji,

Thank you for sharing your findings with us. It will surely help other users facing the similar issue.

Shivam

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tee.jared

New Participant

Open file properties in the OS file explorer to ensure the attributes check box "read only" is unmarked. This fixed the issue on a windows 10 machine.

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William33405566bpco

New Participant

Preferences, internet, uncheck display in read mode by default. This fixed same issue for me.

Dave Thomas Films

New Participant

Did you get your issue resolved? It's now 2022 and I have the same problem.

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Luci2368917935vi

New Participant

Currenty having this issue Mar 2022.... i have my files on the gdrive and they open fine and i can update and save to the same place but when i try and share the, to a usb it just errors or wont save saying the file may be read-only or another user may have it open, please save doc with another name or in a different folder. This is dumb and frustrating!

AkanchhaS8194121

Brainiac

Hi Luci,

Sorry to hear that the problem still persists.

Generally, the following error message appears when your file is saved on any cloud storage, such as Google Drive, One Drive, etc. Then, upon making the changes into the file directly from Acrobat, it doesn't let you save it, as the background sync process is going on.

In such a case, you can either stop/quit the file sync with the respective cloud storage or save the file with a different name.

If this solution doesn't work, then you must follow the steps suggested in this official help article: https://helpx.adobe.com/acrobat/kb/unable-to-save-pdf-windows-10.html

Thanks,

Akanchha

Dave Thomas Films

New Participant

I am recieving the following, an issue that many users have been having since 2017. Why is this still happening? My problem is as follows - When I combine a few different PDF files and try to save them as one document I get the message "The file may be a read only, or another user has it open. Please save the document with a different name or in a different location." It is not read only no one else has it open, and I tried all of the above. It also gives me an error, "The document could not be saved. This file could not be found." I am unable to save any documents using Adobe Acrobat on my iMac. Can you please fix this issue?

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Carlos22367851iclj

New Participant

doesn't work either

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default1ixirjaht683

New Participant

I have been having the same excat issue. Adobe Acrobat Pro will not let me rename a PDF, or make edits to it and resave, or even sometimes delet the file- it gives me the same message. No one else has the documents open, only me. I should be able to edit and save over the same file with no issues. This is happening with ALL files, and it is makin gmy job 10 times harder and slower! We need help!

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Gus1231

New Participant

There appears to be some glitch with Acrobat Adobe when saving files to a Windows 10 shared drive. This doesn't occur with Microsoft Office programs like Word or Excel. A work-around that I have found is before saving the Adobe (pdf) file follow these steps:

Go to the File Explorer where you want the Adobe (pdf) file saved
Click on the tab View
Unselect Preview pane
Proceed to save the Adobe (pdf) file

It looks like Windows or Adobe "thinks" there is a file already "open" in the preview pane and won't allow the user to save the same Adobe (pdf) file under the same name. Hope this helps.

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theswitz

New Participant

Make sure that windows explorer isnt in preview mode before you eopn the file because that will break the ability to save the file save or rename. When windows explorer is set to preview mode, it locks the file & then you can't overwrite it or even rename the file.

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EddyZ27334179ynxr

New Participant

Awesome. Thanks for your help. Been looking for a fix for 3 weeks.

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Tariq Ahmad

Community Manager

Hello,

Sorry for the inconvenience caused.

Windows 10 users you may try this Helpx page: "The file may be read-only, or another user may have it open", error on saving PDF in Acrobat DC on Windows 10 and let us know if that helps you to fix the issue at your end.

-Tariq Dar

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dthomas815

Inspiring

Here it is a year and half later and now I have this problem in Photoshop. I don't want work arounds, it needs to be fixed. It doesn't do it all the time. Some days it's all files, today its, only after I've eaten lunch ;-) None of it makes any sense, work arounds are not the answer.