Error when using Fill & Sign

Question

Yesterday while using fill and sign to edit PDF files, Acrobat started freezing and coming up with an error box giving me the option to send the error report. I did this but each time I tried to use the fill and sign feature the same thing would happen.

It's still happening this morning. I have a lot of documents that I need to fill in using this feature in order to send them back and without being able to do this is causing some very impatient people.

Is anyone able to assist with this error?? TIA

S_S · Accepted Answer

@Carrie25827744lxpp,

In that case, please go to the below-mentioned location and delete the files:

%appdata%\Roaming\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initials

%appdata%\Roaming\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsi

%appdata%\Roaming\Adobe\Acrobat\DC\Security\acrobat_fss_signature_initialsk

Hope this helps.

-Souvik

S_S · Answer

Hi @TANIA34226517it7s,

Hope you are doing well. Thanks for writing in!

We released a patch that contains a fix for the issue. Would you mind updating the app to the latest version and checking if it works now?

Thanks,

Souvik

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