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icanopit
Inspiring
June 15, 2023
Answered

Export PDF to jpeg failure

  • June 15, 2023
  • 1 reply
  • 5198 views

I use the 'Export PDF to jpeg' almost daily.

Over the past few weeks I have been experiencing this failure.

I can see that I am not the first to experience this failure.

What is the correct solution?

    This topic has been closed for replies.
    Correct answer icanopit

    Open the PDF file>ctrl+d or right-click and check document properties>Security

     

     

    Also, is it possible for you to share the screen recording of your workflow? What are document restrictions? 

     

    If it's still not getting anywhere even after trying the troubleshooting steps suggested above. Please get in touch with our assisted support team to get the troubleshooting steps done via remote access.

     

    Please check your DM for more details. 

    Thanks,

    Akanchha 


    Adobe Support initially diagnosed a Microsoft Folder issue.

    Microsoft Support diagnosed Adobe was using the C drive as default (I was trying to save on my D drive).

    Adobe Support logged on to my machine and found 'compatibility issues'; fixed them, and all is now well.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    June 15, 2023

    Hi @icanopit 

     

    Thanks for reporting this to us. 

    While exporting the file, do you get any specific errors? Also, is this an export-made Acrobat Pro desktop application or through Acrobat Online?

    • If it's a desktop app that's giving errors, then try the online version https://acrobat.adobe.com/link/home/ 
    • Check with a different file.
    • Share the screenshot of the error for better understanding.

     

    ~Akanchha

     

      I
      icanopitAuthor
      Inspiring
      June 17, 2023

      No 'specific error' is given.

      The process progresses as it always has done. But when opening the target folder for the jpeg image files there is nothing.

      I have no idea what you mean by 'export-made Acrobat Pro desktop application'.

      I am using Acrobat Pro installed on my laptop, as I have done for many years.

      Also I don't want to 'try the online version'.

      I pay a monthly fee for the use of Adobe Pro.

      Kindest Regards.

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