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pilotmatt
New Participant
December 31, 2022
Question

Export To / Settings dialog box hidden and unselectable

  • December 31, 2022
  • 1 reply
  • 439 views

Adobe Acrobat Pro (continuous release 2022.003.20282) on Win7.

 

I have a PDF open which I wish to export as an image.  I click on File > Export To > Image > and then select a file format (the format seems to be irrelevant to this problem, but TIFF and PNG are the ones I've tried most).  This opens the Save As dialog box.  If I click the Settings option, the Settings dialog window appears briefly before then being 'pushed' into the background of the three open windows - the application, the Save As dialog and the Settings dialog.  It is not selectable -- I can't click on it to active, tab into it, or bring it to the fore in any other way to make inputs -- and the application ends up in a deathly embrace.  If I click on the Save As dialog, the application goes into Not Responding state (because it wants me to make inputs on the Settings dialog I cannot select), and I have to force-close the application.

 

Is anyone else suffering from this behaviour?

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 3, 2023

Hi @pilotmatt 

 

Hope you are doing well and sorry to hear that.

 

I tried to reproduce the issue on my end using Acrobat Pro 22.3.20282 on Win 11 and it worked fine.

 

As mentioned you are using win 7, its on EOL OS by Microsoft. Please try to upgrade the OS to the recent version and see if that works. 

For more information about system requirements for Adobe Acrobat please check the help page https://helpx.adobe.com/acrobat/system-requirements.html

 

Regards

Amal

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