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Question

Extract Pages is not working!

Forum|Forum|9 months ago
April 25, 2025
2 replies
1569 views

Hi all,

I'm hoping that someone can help me out with this.

Until recently, I've been using 'Extract Pages' for well over a year now without any issues. Now, for whatever reason, almost every time I go through the process of selecting the pages that I want to extract, and then select "Extract Pages", the following message pops up:

"Something went wrong and we weren't able to save your file. Please try again later."

I have no idea why this is happening, but it's very frustrating.

The source file(s) that I'm attempting to extract pages from are PDFs. Again, this was never an issue until recently.

If anyone has any advice/suggestions for what's causing this and what I can do to get it resolved, I'd greatly appreciate it.

Thank you!

Matt

Edit and convert PDFs

Dave Creamer of IDEAS

Community Expert

What program created the PDFs? Look under the File>Properties menu, Description tab.

David Creamer: Community Expert (ACI and ACE 1995-2023)

MattWard99

Inspiring

Under the Description tab I see the following info:

Application: Microsoft Word

PDF Version: 1.7 (Acrobat 8.x)

Dave Creamer of IDEAS

Community Expert

Can you show a screenshot of the Acrobat Tools tab and the exact version of Acrobat?

Also, can you upload a document? If it's not for public posting, you can click on my name and message me.

David Creamer: Community Expert (ACI and ACE 1995-2023)

gary_sc

Community Expert

Hi, @matthew_9921, as you surmise, this should be working.

But first, I need to ask: is this/are these file(s) locked?

Where are these files located?

Have you done a system upgrade around the time this problem started?

What is your OS, and what release? What version of Acrobat are you using, and what release?

Please answer all questions.

try67

Community Expert

Also, does this happen with all files, or just some? If the latter, are these files you were able to extract pages from in the past? Are you able to modify these files in other ways, for example, add pages to them or merge them?

MattWard99

Inspiring

All of the PDFs that I'm dealing with are for work-related projects. As I mentioned, this hasn't been an issue until recently (like, three weeks ago). Since then, it's been hit or miss. Sometimes it works (i.e., I'm allowed to extract pages no problem), while other times I get the "Sorry Charlie" pop up message.

All of the PDFs are one-time only events, i.e., once I'm able to extract the pages I need (and download the new, extracted-pages-only PDF), I'm done. I never have a reason to go back and modify the files in other ways such as merging them or adding pages.
Hope this helps!

Thanks for your assistance.

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