Skip to main content
M
matthew_9921
New Participant
April 25, 2025
Question

Extract Pages is not working!

  • April 25, 2025
  • 2 replies
  • 1569 views

Hi all,

 

I'm hoping that someone can help me out with this.

 

Until recently, I've been using 'Extract Pages' for well over a year now without any issues. Now, for whatever reason, almost every time I go through the process of selecting the pages that I want to extract, and then select "Extract Pages", the following message pops up:

 

"Something went wrong and we weren't able to save your file. Please try again later."

 

I have no idea why this is happening, but it's very frustrating.

 

The source file(s) that I'm attempting to extract pages from are PDFs. Again, this was never an issue until recently.

 

If anyone has any advice/suggestions for what's causing this and what I can do to get it resolved, I'd greatly appreciate it.

 

Thank you!

 

Matt

 

 

2 replies

Dave Creamer of IDEAS
Dave Creamer of IDEAS
Adobe Expert
April 26, 2025

What program created the PDFs? Look under the File>Properties menu, Description tab.

 

David Creamer: Community Expert (ACI and ACE 1995-2023)
MattWard99
MattWard99
Inspiring
April 26, 2025

Under the Description tab I see the following info:

 

Application: Microsoft Word

PDF Version: 1.7 (Acrobat 8.x)

Dave Creamer of IDEAS
Dave Creamer of IDEAS
Adobe Expert
April 26, 2025

Can you show a screenshot of the Acrobat Tools tab and the exact version of Acrobat?

Also, can you upload a document? If it's not for public posting, you can click on my name and message me.

 

David Creamer: Community Expert (ACI and ACE 1995-2023)
gary_sc
gary_sc
Adobe Expert
April 25, 2025

Hi, @matthew_9921, as you surmise, this should be working.

 

But first, I need to ask: is this/are these file(s) locked?

 

Where are these files located?

 

Have you done a system upgrade around the time this problem started?

 

What is your OS, and what release? What version of Acrobat are you using, and what release?

 

Please answer all questions.

    MattWard99
    MattWard99
    Inspiring
    April 26, 2025

    Hi Gary,

    Thank you for responding!

    Here's my answers to your questions:

    1) No, I don't think that the files that I'm attempting to extract pages from are locked. They are PDFs that I'm temporarily storing/have downloaded to my desktop.

    2) I don't *think* I've done a system upgrade around the time this problem started, but I could be misremembering.

    3) My OS is Sonoma, v 14.6.1 -- not sure about the release. I looked under "About This Mac" and didn't see anything about a release date. Is there somewhere else I can find this info?

    4) I'm using Adobe Acrobat Pro, Continuous Release, v 2025.001.20438

     

    Is this helpful/point to any possible explanations?

     

    Thanks again for your help!

     

    Matt

    try67
    try67
    Adobe Expert
    April 26, 2025

    1) You need to make sure. Go to File - Properties - Security. What do you see there?

    Also, try editing the file in other ways, even if you don't usually do it or need to do it, just to verify if the issue is with extracting pages, or it's a wider issue. Try merging two files, or adding pages, or changing the file's static contents (with the Edit PDF tool). Does that work?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices