Skip to main content
jemmaa68997155
jemmaa68997155
Participant
September 21, 2021
Answered

Files not saving - dialog box blank

  • September 21, 2021
  • 2 replies
  • 2404 views

Hi,
I have started encountering an issue with saving pdf files. I open the document, place a few comments on it and then when I try to save it the dialog box come up completely empty and I am unable to save. The same happens if I close the file and accept the prompt to save- empty dialog box.

I have checked for updates and tried restarting the program and the computer.

 

Thank you!

This topic has been closed for replies.
Correct answer Amal.

Hi there

 

Sorry to keep you waiting. The planned update for Adobe Acrobat/Reader DC version 21.11.20039  is now available. Please update the application from the help menu > Check for updates  and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html  and see if that works for you.

 

For more information about the new release please check the help page https://helpx.adobe.com/acrobat/using/whats-new.html

 

Let us know if you experience any trouble and need more help

 

Regards

Amal

2 replies

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
January 11, 2022

Hi there

 

Sorry to keep you waiting. The planned update for Adobe Acrobat/Reader DC version 21.11.20039  is now available. Please update the application from the help menu > Check for updates  and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html  and see if that works for you.

 

For more information about the new release please check the help page https://helpx.adobe.com/acrobat/using/whats-new.html

 

Let us know if you experience any trouble and need more help

 

Regards

Amal

Amal.
Community Manager
Amal.Community Manager
Community Manager
September 21, 2021

Hi Jemmaa

 

Hope you are doing well and sorry for the trouble. As described you are unable to save the PDF file and getting the blank screen.

 

Please go to Edit (Win) > Adobe Acrobat (Mac) > Preferences > General > Uncheck 'Show online storage when saving files' and 'Show online storage when opening files' > Click Ok and reboot the computer.

 

Regards

Amal

    jenniferwjhb
    jenniferwjhb
    Participant
    October 21, 2021

    This fixes the saving issue; however, once I have unchecked "Show online storage when saving files" I can no longer use the Adobe sign feature. Is there not a solution that allows you to keep the online storage option?

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    October 22, 2021

    Hi there

     

    We are sorry to hear that.

     

    Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 21.07.20099 installed. Go to Help > Check for Updates and reboot the computer once.

     

    Regards

    Amal

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices