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Answered

'Fill and Sign' not working

Forum|Forum|6 years ago
April 1, 2019
4 replies
41901 views

This has been happening for the past month.

Click on "Sign" in 'Fill and Sign'

Blank box loads and nothing else. No way to enter my signature, load signature, etc. Stays blank forever (i.e. not just loading slowly)

Using Windows 10 fully updated, brand new Lenovo Thinkpad X1Carbon. Have already uninstalled / repaired Adobe Acrobat without effect. Have restarted PC, etc etc.

Have several forms that need to be turned over quickly with my signature. Adobe - please fix.

Correct answer Matt_Gio

I was able to find the issue. Go to Menu and click "disable new Acrobat" it returned to the original version and works for me now. It is something with the new version causing the issue, at least for me.

Meenakshi Negi

Community Manager

Hi All,

The issue has been addressed in the latest update. Try updating the application to the latest version available. In Acrobat, go to Help > Check for updates. Check if that resolves the issue.

You may also refer to the information on the latest update on the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.

Let us know how it goes.

Thanks,

Meenakshi

A

Amanda38904908a9v5

New Participant

Uninstalled, reinstalled, updated to 24.002.20965 and still not able to fill and sign.

A

anitab32148594

New Participant

I have been having the same issue and I fixed the issue by uninstalling, then reinstalling and then signing out and back in again. Works now.

M

Matt_GioCorrect answer

New Participant

I was able to find the issue. Go to Menu and click "disable new Acrobat" it returned to the original version and works for me now. It is something with the new version causing the issue, at least for me.

L

Lisa25237293pqxf

New Participant

I have same issue but disabling the new acrobat did not work

P

peter38646321jlyz

New Participant

Hi Lisa25237293pqxf and peter38646321jlyz,

Thank you for reaching out and reporting this.

As the application crashes when using the Fill & Sign tool, try the troubleshooting steps suggested here: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

If the issue still occurs, please share the following details for further investigation:

- Does the crash occur with a specific file or any file you use?

- Share the Acrobat or Reader version currently in use.

- Share the OS version on the machine.

- Share the crash logs using the steps suggested here: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html.

Let us know if you need any help.

Thanks,

Meenakshi

Hello MeenakshiNegi,

I have tried all the troubleshooting steps suggested above and nothing fixed the issue.

-The crash will occur on any file. I just have to click 'Fill & Sign' then the application will freeze and crash. Any other tool i use will work perfectly.

-The acrobat verson currently in use is: Adobe Acrobat Pro (64-bit) (2024.002.20933)

-OS verson is a Windows 11 Pro, 64-bit operating system, OS build 22621.819

Do you have any other troubleshooting options for us?? Thankyou!

A

Andrew5C2E

New Participant

Hi Guys,

I was having the same problem, but have just realised that the Font colour was set to white!!!!!!

It looks like you are typing nothing, but it was just white on white. Can that be the issue some of you are having?

AkanchhaS8194121

Brainiac

Hi Andrew,

Thanks for sharing your findings, as this would help to other users who are experiencing issue with filling a form.

This is the scenario when filling forms doesn't show the character. In this case the font color is selected as white, because of that it doesn't show the text on white background.

Regards,

Akanchha

AkanchhaS8194121

Brainiac

Hey Syeda,

Sorry to hear about the trouble.

Using Windows 10 fully updated, brand new Lenovo Thinkpad X1Carbon. Have already uninstalled / repaired Adobe Acrobat without effect. Have restarted PC, etc

Looking at the description given above, it seems that you have already got the updated version of Acrobat and uninstalled and reinstalled it. You may try the further steps given below and let us know the result-

Reboot your computer first.
I see that you haven't signed in in the application. Though it shouldn't effect but try Signing In the application following the "Sign In" option given at the upper right corner of the Adobe Reader.
Check with a different pdf and try signing it.
Though you have got the application reinstalled, but do check whether you have got the latest patch 20019.010.20098 installed or not. DC Release Notes — Release Notes for Acrobat DC Products
Disable "Protected View" and "Enhanced Security" under Adobe Reader>Edit>Preferences>Security(Enhanced)>Reboot Acrobat Reader and reopen it.

Note: Changing the above security settings could pose security risks. We suggest you to turn it back On once you are done with testing.

Thanks,

Akanchha

M

Michal5E6E

New Participant

Unfortunatelly non of those suggestions work.

I have the same problem. And on top of that Singinig in always results in a message "An error occured".

Everything worked fine in August last year, and now suddenly I get the same blank square showin up. And sometimes DC crushes when the Fill&Sign button is pressed.