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Dean306840252p4y
Participant
June 23, 2023
Question

FIll and Sign Signature option not working

  • June 23, 2023
  • 2 replies
  • 676 views

Hi, I work for IT in a company , where by we download Adobe Acrobat via Adobe creative cloud.

 

I have experienced an issue where by when selecting the pen symbol to add a signature doesnt work.

 

When you click on the symbol, no drop down menu appears to click on for Fill and Sign, meaning I do not get the option to click on Add Signature or Add Initials.

 

Please can you tell me why this is and how to resolve this issue. Thanks.

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    2 replies

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    Otto308025216x4i
    Participant
    June 30, 2023

    I have the identical issue. It only started acting this way this week... All I get is a rotating circle... I tried uninstalling and reinstalling twice... Has the feature been disabled?

     

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    June 30, 2023

    Hi @Otto308025216x4i 

     

    Sorry to hear about the trouble caused.

    Have you started experiencing this issue after installing the latest patch? If yes, then please share the version with us. Open Acrobat>help>About Acrobat

    • Also, navigate to help>Repair Installation
    • If this doesn't help, then 

    Run this cleaner tool to remove the existing installer and application’s file traces:

    https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

    Download the Acrobat installer from here:

    https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

     

    Thanks,

    Akanchha 

    mariahweyne
    mariahweyne
    Inspiring
    June 26, 2023

    Can you send a screenshot?

      D
      Dean306840252p4yAuthor
      Participant
      June 30, 2023

      I don't have a screenshot as it was on a users laptop. When clicking on the pen symbol, there was no drop menu for Add signature or add initials. 

       

      But managed to solve the issue, we used to download Adobe Acrobat through creative cloud app, so instead reverted to downloading Adobe via the email link once the license is approved. Installing Adobe Acrobat via the VIP /  Enterprise weblink worked. 

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