Fillable PDF first page prints blank

Forum|Forum|1 year ago
September 21, 2024
1 reply
655 views

Hello, we use acrobatic on iOS and android tablet devices to fill in fillable PDF forms on the go, when we return to the office to print, we use acrobat to print, select RICOH Connector to print to our printer. The preview looks fine and shows all data entered on the forms, but upon print, the first page of the form prints with blank fields as if nothing was entered into the form fields. The rest of the pages of the form will print fine will all data entered.

happens on several of our forms.

This topic has been closed for replies.

try67

Community Expert

Check the properties of the fields and make sure their Display setting is set to "Visible", and not "Visible, but doesn't print". Another thing you can try is to export the form data, reset the file, and then import it back in.

R

Robert26497435gxu8Author

Participating Frequently

Checked properties and all boxes are set to Visible. Tried the export, reset, import and no change.

only the first page comes out with absolutely no data, all other pages come out fine. Multiple documents.

R

Robert26497435gxu8Author

Participating Frequently

Flattening a pdf will not be possible. Forms have to be fillable and printable without any awkward steps. Instructors will be filling the forms and have minimal technical knowledge.

there has to be another solution here. It also cannot be a specific pdf issue as this problem happens the exact same way on multiple pdf forms no matter what one is used.

and it's always just the first page that prints with form fields present, but no data inserted.

UPDATE:

i believe I found the issue. In the RICOH Connector app which is required to be used when printing from iOS, navigate to printer you are printing to, go to settings for that printer and turn PDF Direct Print OFF.

this seems to have done it, will test more and report back

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