Font changes when i Save as Adobe PDF in Word 2010 and when using Timeslips

Thanks for sending me the Word document and the resultant PDF file.

I opened the Word document in Office 365 (Word 2019 equivalent) with the same version of Acrobat DC Pro installed that you have installed. I used the Save as Adobe PDF using the Standard joboptions. The resultant PDF file matched the Word document exactly with no font changes.

Looking at the PDF file you sent, apparently something is going very wrong with the Save as Adobe PDF operation. The Arial font is not embedded and where that text should be, Times New Roman is used, but in a very distorted fashion.

The problem isn't the viewer but rather in the creation process.

Quite frankly, we have never seen anything like this before. Although Word 2010 (which you are using) is still supported by Microsoft until October 2020, it is somewhat “long in the tooth.” We certainly have no way of testing with it within Adobe.

However, I don't think that is the problem. The fact that this is suddenly happening to you might be indicative of some internal configuration or cache problem associated with fonts.

The first thing I would try out would be to find and delete all files on your system with the name AdobeFnt##.lst where ## is a two digit number. These are font cache files used by various Adobe components. Deleting them causes them to be regenerated when needed. You won't lose any data, but if the problem is due to an Adobe font cache, this could fix the problem. (I don't believe it is a Windows font cache problem since you get the correct fonts in Word.)

If that doesn't work, we may need to try more invasive fixes including the dreaded uninstall Acrobat, run the Adobe Cleaner, and reinstall Acrobat. Let's try the other hack first.