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Participant
April 22, 2024
Question

Form requesting signatures repeatedly even though there is not signature field on the form.

  • April 22, 2024
  • 9 replies
  • 2162 views

I made a fillable pdf form with no signature fields in it only a bunch of text fields and a few drop down text fields. Now out of the blue adobe pro everytime you go to click on a text box it thinks its a signature box because it pulls up what seems to be a signature box instead and brings up a options box allowing the request of e signatures and the only way forward is to click request e signatures and when prompted to continue to close it and then the text box functions as normal. Of course until some where down the page it happens again. you can imagine how much of a pain this is everytime on a file that we use multiple if not hundreds of times a day.

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    9 replies

    Meenakshi Negi
    Community Manager
    Community Manager
    May 2, 2024

    Hi All,

     

    Thank you for your patience so far.

     

    The issue has been resolved. Please reboot the machine and then relaunch Acrobat.

    Then, wait for some time and try to fill out the forms again. 

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

     

     

    Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

    Participant
    May 22, 2024

    Hello, 

    I'm still experiencing the issue of a regular fillable form requesting for e-signature.

    I have restarted my machine several times and it is still there.

    Participating Frequently
    April 24, 2024

    I guess you can't edit your posts here, but I posted above that I was having the same problem.  I uninstalled the Acrobat Pro app, and went looking for an older version to install.  I failed.  So I gave up and reinstalled the 'broken' version.  Uninstalling and reinstalling the app 'fixed' the form fields issue I was having.  YMMV.

    Participating Frequently
    April 24, 2024

    I am having the same problem.

     

    There must have been an automatic update, which I've now disabled thanks to this experience.  Forms that I was previously able to fill fields on will NOT permit field editing; I only have the option to digitally sign the form field.

     

    Where can I download the next to most recent version of the Adobe Acrobat application, or is there a way to force a roll-back on the software version?  I just need to be able to work while Adobe fixes what they broke.

     

    Thanks.

    Participant
    April 24, 2024

    I am having this same issue on pdf forms I've used for years with no problems. Now it just keeps prompting for a signature. I don't use signature fields. This is the only thread I've found addressing the same problem. I was able to use your work around by clicking "request e signatures", but what a pain! 

    Meenakshi Negi
    Community Manager
    Community Manager
    April 24, 2024

    Hi All,

     

    Thank you for reaching out and reporting this.

     

    The team is aware of the issue and is investigating further.

    We will update you once we have more information from the team. We appreciate your patience.

     

    Thanks,

    Meenakshi

    Meenakshi Negi
    Community Manager
    Community Manager
    April 24, 2024

    Hi tyler35046488ykr2,

     

    Thank you for reaching out and reporting this.

     

    Please share more information about the issue. It would be helpful if you could share the screenshot of what happened.

    Share the PDF with the issue. Share the Acrobat and OS version. 

     

    Thanks,

    Meenakshi

     

    Participant
    April 24, 2024

    I am experiencing the same issue. I use PDFs with fillable form fields as character sheets. Previous sheets that were working fine now provide this same prompt every time I select any field. I can overwrite it by hitting "enter" on my keyboard, but if I click off and back on, it comes back. 

     

    I am using Adobe Acrobat Standard version 2024.002.20687 | 64-bit on a Windows 11 Home version 23H2 (OS Build 22531.3447). 

     

    Attached is an example screenshot and the PDF it is from. But note that this occurs for all PDFs that are using fillable fields.

    Participant
    April 23, 2024

    I just came here looking for an answer for the same problem, same form I filled out two days ago and it was fine. Today, it will only allow for signatures and its a fillable form.

    kglad
    Community Expert
    Community Expert
    April 22, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
    Participant
    April 22, 2024

    It doesnt seem to happen to any other fillable forms i have. I also am using Adobe Acrobat Pro